{"info":{"_postman_id":"fed1a421-f62b-4d58-975e-a4058e991ceb","name":"C-Zentrix Voice API / V1","description":"

This document is for developers and it provides the information regarding C-Zentrix APIs and the method to use C-Zentrix APIs for CTI Integration.

\n","schema":"https://schema.getpostman.com/json/collection/v2.0.0/collection.json","toc":[],"owner":"24905001","collectionId":"fed1a421-f62b-4d58-975e-a4058e991ceb","publishedId":"2s8Z6u6bN1","public":true,"customColor":{"top-bar":"FFFFFF","right-sidebar":"303030","highlight":"0275D8"},"publishDate":"2022-12-23T08:09:07.000Z"},"item":[{"name":"Introduction","item":[],"id":"c844c5cb-48a5-4d52-b9ec-dc607fd659de","description":"

This document will guide the user how to use the different Telephony APIs offered by C-Zentrix. As a developer you can use these APIs to invoke the various calls to C-Zentrix Telephony platform from your application.

C-Zentrix’s APIs are RESTFul APIs. Our APIs have predictable resource-oriented URLs, accepts form-encoded request bodies, returns JSON-encoded responses, and uses standard HTTPS response codes, authentication, and verbs.

The examples in the docs are cURL statements. You can run the statements on a command line to try out different API requests.

\n
To access these APIs you must have an account with C-Zentrix Telephony. Your account should be mapped with a specific campaign or campaigns.
\n

The APIs covered in this document are:

Call Ready API
Click to Dial API
Call Dispose Sync API
Call Disconnect API
Bulk Lead Push API
Lead Activate / Deactivate / Update Lead API
Number Masking API
Call Detail Reports API

Note: The following APIs need to be called sequentially

\n
Call Ready
Click to Dial API
Call Dispose Sync API
Call Disconnect API
\n

To access these APIs, a valid APIKey needs to be created.

How to create a valid APIKey:

\n
1. Visit https://www.c-zentrix.com/shop and go to the API tab. Select the API Plan that you require.
2. This will navigate you to create an account and on purchase of free or paid plan, the APIKey will be sent to your registered email id.
\n

\n","_postman_id":"c844c5cb-48a5-4d52-b9ec-dc607fd659de"},{"name":"How to use the APIs","item":[],"id":"8706916f-52cc-4b32-a260-901d56178954","description":"

To use the APIs, it is mandatory to have admin/user credentials for C-Zentrix Telephony. You must have an active or Trial license with C-Zentrix Voice (Telephony).
\n
You can purchase the same from https://www.c-zentrix.com/shop and go to the Voice tab.
\n
User credentials of C-Zentrix Telephony will work till its expiry time, which will be as per the password policy.
\n
To access these API, valid token needs to be created(Follow the steps mentioned in the section below).
\n

Caution:- If the password is updated from UI then it should be updated in API as well.

\n","_postman_id":"8706916f-52cc-4b32-a260-901d56178954"},{"name":"Authentication","item":[{"name":"Token Generate","id":"16d6a235-7950-4f2c-a86d-f2c7c9d01ffc","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"warning":"This is a duplicate header and will be overridden by the Content-Type header generated by Postman.","key":"Content-Type","value":"application/x-www-form-urlencoded","type":"text"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"username","value":"{{ username }}","type":"text"},{"key":"password","value":"{{ password }}","type":"text"}]},"url":"{{sub_domain}}/CZ_API/login","urlObject":{"path":["CZ_API","login"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"147cb5e5-9dd9-4230-9224-048e4ed9fdc5","name":"Token Generate","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/x-www-form-urlencoded","type":"text"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"username","value":"{{user}}","type":"text"},{"key":"password","value":"{{password}}","type":"text"}]},"url":"https://czapi.c-zentrix.com/CZ_API/login"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"236"},{"key":"X-Powered-By","value":"Express"},{"key":"ETag","value":"W/\"ec-vCG0MCicN3x2PfbyxIMITZhkgcA\""},{"key":"Date","value":"Thu, 18 Aug 2022 09:58:43 GMT"},{"key":"Server","value":"APISIX/2.14.1"}],"cookie":[],"responseTime":null,"body":"{\"response\": {\"transaction_id\": \"CTI_LOGIN\" , \"status\": \"SUCCESS\",\"Message\":{\n\"token\":\n\"ZXlKMGVYQWlPaUpLVjFRaUxDSmhiR2NpT2lKSVV6STFOaUo5LkludGNJblZ6WlhKdVlXMWxYQ0k2WENKMmFXNWhlVndpTEZ3aWNtOXNaVjlKUkZ3aU9sd2lNVndpTEZ3aWRYTmxjbDlwWkZ3aU9sd2lOecfvjbhkmjueiuiewcnNKJLNkjnkmNkpjSWl4Y0ltbGhkRndpT2pFMk5qSXdNekV4TlRFc1hDSnVZbVpjSWpveE5qWXlNRE14TVRVeExGd2laWGh3WENJNk1UWTJNakF6TWprMU1YMGkuZjBoYVRlNEpjOHVlN2FPZjlUNVAwNVZZa3BkU0JnUFZvSmpDQXBhQmVaYw==\",\n\"username\": \"ABC\",\n\"Expire\": \"2022-09-12 15:33:10\"\n}}}"}],"_postman_id":"16d6a235-7950-4f2c-a86d-f2c7c9d01ffc"}],"id":"87bfa788-595d-4208-a8bd-b3df00a25051","description":"

Purpose:

This section explains the process to generate token which will be required to authenticate the subsequent API calls.

An access token can be created using the Token Generate API.
\n
This access token represents the logged in user.
\n
The token will expire within a specified time. The expiry time is mentioned in the API response. New token should be created once the token expires.
\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Username and Password*	Mandatory	Username and Password is used to authenticate the user for particular APIs.

URL:- {{sub_domain}}/CZ_API/login

Content-Type :- x-www-form-urlencoded

username - Username which you have for your account

password - Password which you have for your account

\n
Note :- Token validity default time is 2 hrs.
\n

\n","_postman_id":"87bfa788-595d-4208-a8bd-b3df00a25051"},{"name":"Campaign Info","item":[{"name":"Campaign Info","id":"aeeb61c4-e815-4e74-b8f5-bbfa6818829d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"x-access-token","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\r\n \"transaction_id\":\"CTI_CAMPAIGN_INFO\",\r\n \"resFormat\": 3\r\n}"},"url":"{{sub_domain}}/CZ_API/campaign","urlObject":{"path":["CZ_API","campaign"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"334c0b0e-e581-4899-af07-56dc34fa5457","name":"Campaign Info","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{token}}"}],"body":{"mode":"raw","raw":"{\r\n \"transaction_id\":\"CTI_CAMPAIGN_INFO\",\r\n \"resFormat\": 3\r\n}","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/campaign"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"X-Powered-By","value":"Express"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"333"},{"key":"ETag","value":"W/\"14d-BSen53b33GvlAzcdBFuFPIQJNpY\""},{"key":"Date","value":"Fri, 26 Aug 2022 08:02:02 GMT"},{"key":"Connection","value":"keep-alive"},{"key":"Keep-Alive","value":"timeout=5"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\n \"status\": \"SUCCESS\",\n \"response_code\": \"1\",\n \"transaction_id\": \"CTI_CAMPAIGN_INFO\",\n \"campaign_info\": [\n \"ABC\",\n \"XYZ\"\n ]\n }\n}"}],"_postman_id":"aeeb61c4-e815-4e74-b8f5-bbfa6818829d"}],"id":"af702d20-72c6-4446-bf19-3f018fd26c12","description":"

Purpose:

This API is use to give all the campaign information assign to the user.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the token in response and use this token for Campaign info API.
Transaction ID*	Default	It is default request body content for Campaign info.
resFormat*	Mandatory	It is use to provide API Reponse in JSON / XML / STRING.

URL :- {{sub_domain}}/CZ_API/campaign

Content-Type:- application/json

Authorization header :- x-access-token

transaction_id :- CTI_CAMPAIGN_INFO

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response

\n","_postman_id":"af702d20-72c6-4446-bf19-3f018fd26c12"},{"name":"Agent Info","item":[{"name":"Agent Info","id":"ccc84149-9f6b-426d-8d3e-64f5557d456c","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"x-access-token","value":"{{ token }}"}],"body":{"mode":"raw","raw":"{\n \"transaction_id\":\"CTI_AGENT\",\n \"resFormat\":\"3\"\n}"},"url":"{{sub_domain}}/CZ_API/agent","urlObject":{"path":["CZ_API","agent"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"3ef6857f-9351-477f-8dcc-250cf072c767","name":"Agent_info","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}"}],"body":{"mode":"raw","raw":"{\n \"transaction_id\": \"CTI_AGENT\",\n \"resFormat\": \"3\"\n}","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/agent"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"text/html; charset=UTF-8"},{"key":"Content-Length","value":"1632"},{"key":"Date","value":"Fri, 02 Sep 2022 12:08:30 GMT"},{"key":"X-Powered-By","value":"PHP/7.4.14"},{"key":"Cache-Control","value":"no-cache, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"-1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"[\n {\n \"campaign_name\": \"ABC\",\n \"agent_id\": \"4321\"\n },\n {\n \"campaign_name\": \"XYZ\",\n \"agent_id\": \"1234\"\n }\n]"}],"_postman_id":"ccc84149-9f6b-426d-8d3e-64f5557d456c"}],"id":"4f1aa5d8-b446-4a10-b9db-c00c718a5101","description":"

Purpose:

This API is use to give all the Agent information assign to the user.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the token in response and use this token for Campaign info API.
Transaction ID*	Default	It is default request body content for Agent info.
resFormat*	Mandatory	It is use to provide API Reponse in JSON / XML / STRING.

URL :- {{sub_domain}}/CZ_API/agent

Content-Type:- application/json

Authorization header :- x-access-token

transaction_id :- CTI_AGENT

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response

\n","_postman_id":"4f1aa5d8-b446-4a10-b9db-c00c718a5101"},{"name":"Call Ready","item":[{"name":"Call Ready","id":"986c711f-b103-4afc-b795-a67bbabb69db","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"x-access-token","value":"{{ token }}","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"transaction_id\": \"CTI_READY\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"ip\": \"{{ip}}\",\r\n \"resFormat\": \"3\"\r\n}"},"url":"{{sub_domian}}/CZ_API/callready","urlObject":{"path":["CZ_API","callready"],"host":["{{sub_domian}}"],"query":[],"variable":[]}},"response":[{"id":"72ff1829-5b80-4868-bc53-1ab6c7892608","name":"Call ready","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"}],"body":{"mode":"raw","raw":"{\r\n \"transaction_id\": \"CTI_READY\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"ip\": \"{{ip}}\",\r\n \"resFormat\": \"3\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/callready"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"text/html; charset=UTF-8"},{"key":"Content-Length","value":"168"},{"key":"Date","value":"Fri, 02 Sep 2022 10:19:49 GMT"},{"key":"X-Powered-By","value":"PHP/7.4.14"},{"key":"Cache-Control","value":"no-cache, must-revalidate"},{"key":"Pragma","value":"no-cache"},{"key":"Expires","value":"-1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\n \"transaction_id\": \"CTI_READY\",\n \"agent_id\": \"1234\",\n \"status\": \"SUCCESS\",\n \"response_code\": \"1\",\n \"reason\": \"Agent is Ready.\"\n }\n}"}],"_postman_id":"986c711f-b103-4afc-b795-a67bbabb69db"}],"id":"4197fb5a-4e59-4731-8f8b-da668c973eda","description":"

Purpose:

This API puts the agent in ready state.This is essential to initiate the call.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the token in response and use this token for Campaign info API.
Transaction ID*	Default	It is default request body content for Agent info.
Agent ID*	Mandatory	Use agent id for access this API
IP	Optional	Use IP Address
resFormat*	Mandatory	It is use to provide API Reponse in JSON / XML / STRING.

URL :- {{sub_domain}}/CZ_API/callready

Content-Type:- application/json

Authorization header :- x-access-token

transaction_id :- CTI_READY

agent_id :- Agent id of the agent who will be making or receiving the call.

ip :- system ip of the agent (Optional).

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response.

\n","_postman_id":"4197fb5a-4e59-4731-8f8b-da668c973eda"},{"name":"Click To Dial","item":[{"name":"Click To Dial","id":"42a65c05-d715-479d-b05c-f72a2fe83719","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"[\r\n {\r\n \"transaction_id\": \"CTI_DIAL\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"ip\": \"{{ip}}\",\r\n \"phone_num\": \"{{phone_num}}\",\r\n \"resFormat\": \"3\"\r\n }\r\n]","options":{"raw":{"language":"json"}}},"url":"{{sub_domain}}/CZ_API/clicktodial","urlObject":{"path":["CZ_API","clicktodial"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"6b91760d-ba3c-4a2f-ad6c-308eba72278e","name":"Click To Dial","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }} ","type":"text"}],"body":{"mode":"raw","raw":"[\r\n {\r\n \"transaction_id\": \"CTI_DIAL\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"ip\": \"{{ip}}\",\r\n \"phone_num\": \"{{phone_num}}\",\r\n \"resFormat\": \"3\"\r\n }\r\n]","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/clicktodial"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"175"},{"key":"Connection","value":"keep-alive"},{"key":"X-RateLimit-Limit","value":"100"},{"key":"X-RateLimit-Remaining","value":"70"},{"key":"X-Powered-By","value":"Express"},{"key":"ETag","value":"W/\"af-soS9zelOsRq0HJwO35XFvgyTxJE\""},{"key":"Date","value":"Mon, 29 Aug 2022 12:06:38 GMT"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\n \"transaction_id\": \"CTI_DIAL\",\n \"agent_id\": \"1234\",\n \"requestparam\": \"9876543210\",\n \"status\": \"SUCCESS\",\n \"response_code\": \"1\",\n \"reason\": \"Call In Progress\"\n }\n}"}],"_postman_id":"42a65c05-d715-479d-b05c-f72a2fe83719"}],"id":"5d309969-052c-4dea-95a9-6a839b4d4123","description":"

Purpose:

This API is used to initiate a call when you click on the lead. Ideally this API is linked to the contact name or contact number that is displayed on your application. Usually this API and the following API - Call Dispose Sync API and Call disconnect API are called in sequence.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the TOKEN in response and use this token for Campaign info API. Use APIKEY in authorization header.
Transaction ID*	Default	It is default request body content for Agent info.
Agent ID*	Mandatory	Use agent id for access this API
IP	Optional	Use IP Address
Phone No.*	Mandatory	phone number which needs to be dialed out
resFormat*	Mandatory	It is use to provide API Reponse in JSON / XML / STRING.

URL :- {{sub_domain}}/CZ_API/clicktodial

Content-Type:- application/json

Authorization header :- x-access-token, apikey

transaction_id :- CTI_DIAL

agent_id :- Agent id of the agent who will be making or receiving the call.

ip :- system ip of the agent (Optional).

phone_num :- phone number of the contact to call.

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response

\n","_postman_id":"5d309969-052c-4dea-95a9-6a839b4d4123"},{"name":"Call Dispose Sync","item":[{"name":"Call Dispose","id":"5a41d258-3dc8-47bb-9828-6a32e0b7d775","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"[{\r\n \"transaction_id\" : \"CTI_SET_DISPOSITION\",\r\n \"agent_id\" : \"{{agent_id}}\",\r\n \"cust_disp\" : \"{{cust_disp}}\",\r\n \"category\" : \"{{category}}\",\r\n \"next_call_time\" : \"{{yyyy-mm-dd hh:mm:ss}}\",\r\n \"resFormat\" : \"3\"\r\n}]","options":{"raw":{"language":"json"}}},"url":"{{sub_domain}}/CZ_API/calldispose","urlObject":{"path":["CZ_API","calldispose"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"bdca3523-47f5-49b7-9cef-0d1fcdd1f0e2","name":"Call Dispose","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"[{\r\n \"transaction_id\" : \"CTI_SET_DISPOSITION\",\r\n \"agent_id\" : \"{{agent_id}}\",\r\n \"cust_disp\" : \"{{cust_disp}}\",\r\n \"category\" : \"{{category}}\",\r\n \"next_call_time\" : \"{{yyyy-mm-dd hh:mm:ss}}\",\r\n \"resFormat\" : \"3\"\r\n}]\r\n","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/calldispose"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"text/html; charset=utf-8"},{"key":"Content-Length","value":"219"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"Express"},{"key":"ETag","value":"W/\"db-+v754yjB9IeQK3oVukm2dymz5Mo\""},{"key":"Date","value":"Thu, 18 Aug 2022 06:24:20 GMT"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\n \"transaction_id\": \"CTI_SET_DISPOSITION\",\n \"agent_id\": \"1234\",\n \"requestparam\": \"SET_DISPOSITION\",\n \"status\": \"SUCCESS\",\n \"response_code\": \"1\",\n \"reason\": \"\"\n }\n}"}],"_postman_id":"5a41d258-3dc8-47bb-9828-6a32e0b7d775"}],"id":"80a54773-1e18-4f86-89d9-4887ba534638","description":"

Purpose:

This API is used for call disposition. Once a call gets over a specific disposition code needs to be entered. This will assist in understanding the outcome of the call. The disposition can be set for two level –
example ; The call was for Sales of Mobile Phone.

cust_disp – Sales
category - Mobile Phone.

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Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the TOKEN in response and use this token for Campaign info API. Use APIKEY in authorization header.
Transaction ID*	Default	It is default request body content for Agent info.
Agent ID*	Mandatory	Use agent id for access this API
cust_disp*	Mandatory	Set Customer Disposition
category*	Mandatory	Set Disposition Category
next_call_time	Optional	Set next call time for Call Dispose (format: yyyy-mm-dd hh:mm:ss)
resFormat*	Mandatory	It is use to provide API Reponse in JSON / XML / STRING.

URL :- {{sub_domain}}/CZ_API/calldispose

Content-Type:- application/json

Authorization header :- x-access-token, apikey

transaction_id :- CTI_SET_DISPOSITION

agent_id :- Agent id of the agent

cust_disp , category :- two level disposition which is customized as per requirement

next_call_time :- [yyyy-mm-dd hh:mm:ss] (Optional)This field may be used if the user requested for a call back.

ip :- system ip of the agent (Optional)

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response

\n","_postman_id":"80a54773-1e18-4f86-89d9-4887ba534638"},{"name":"Call Disconnect","item":[{"name":"Call Disconnect","id":"58af458e-93ee-45bb-91af-7cfc224a9541","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"}],"body":{"mode":"raw","raw":"[{\r\n \"transaction_id\" : \"CTI_DISCONNECT\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"resFormat\" : \"3\"\r\n}]","options":{"raw":{"language":"json"}}},"url":"{{sub_domain}}/CZ_API/calldisconnect","urlObject":{"path":["CZ_API","calldisconnect"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"339caa04-3ad1-42fe-b5ea-24ae9c0d9a46","name":"Call Disconnect","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"}],"body":{"mode":"raw","raw":"[{\r\n \"transaction_id\" : \"CTI_DISCONNECT\",\r\n \"agent_id\": \"{{agent_id}}\",\r\n \"resFormat\" : \"3\"\r\n}]","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/calldisconnect"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"text/html; charset=utf-8"},{"key":"Content-Length","value":"232"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"Express"},{"key":"ETag","value":"W/\"e8-1boH2NNCS3jRNd+w47tFO5k+leE\""},{"key":"Date","value":"Thu, 18 Aug 2022 06:27:48 GMT"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\n \"transaction_id\": \"CTI_DISCONNECT\",\n \"agent_id\": \"1234\",\n \"status\": \"SUCCESS\",\n \"response_code\": \"1\",\n \"reason\": \"\"\n }\n}"}],"_postman_id":"58af458e-93ee-45bb-91af-7cfc224a9541"}],"id":"cb915673-6fcc-49f7-921c-f35f475b4706","description":"

Purpose:

This API is used to disconnect the call. This API is called post the call is established.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the TOKEN in response and use this token for Campaign info API. Use APIKEY in authorization header.
Transaction ID*	Default	It is default request body content for Agent info.
Agent ID*	Mandatory	Use agent id for access this API
IP	Optional	Use IP Address
resFormat*	Mandatory	It is use to provide API Reponse in JSON / XML / STRING.

URL :- {{sub_domain}}/CZ_API/calldisconnect

Content-Type:- application/json

Authorization header :- x-access-token, apikey

transaction_id :- CTI_DISCONNECT

agent_id :- Agent id of the agent

ip :- system ip of the agent (Optional)

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response

\n","_postman_id":"cb915673-6fcc-49f7-921c-f35f475b4706"},{"name":"Bulk Lead Push","item":[{"name":"Bulk Lead Push","id":"8443390b-ead4-4e8e-b49f-45abce82eb8f","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ key }}","type":"text"}],"body":{"mode":"raw","raw":"[{\r\n \"camp_name\": \"{{ camp_name }}\",\r\n \"mobile\": \"{{ mobile }}\",\r\n \"Address\": \"{{ Address }}\"\r\n}, {\r\n \"camp_name\": \"{{ camp_name }}\",\r\n \"mobile\": \"{{mobile}}\",\r\n \"Address\": \"{{ Address }}\"\r\n}]\r\n","options":{"raw":{"language":"json"}}},"url":"{{sub_domain}}/CZ_API/bulklead","urlObject":{"path":["CZ_API","bulklead"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"f1bb6ef5-08e7-477f-91d5-427bbd687ac3","name":"Bulk Lead Push","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"[{\r\n \"camp_name\": \"{{camp_name}}\",\r\n \"mobile\": \"{{mobile}}\",\r\n \"Address\": \"{{address}}\"\r\n}, {\r\n \"camp_name\": \"{{camp_name2}}\",\r\n \"mobile\": \"{{mobile}}\",\r\n \"Address\": \"{{address}}\"\r\n}]\r\n","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/bulklead"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"143"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"Express"},{"key":"ETag","value":"W/\"8f-RfRVk977+cr0hzZzkxOSFgaZf2U\""},{"key":"Date","value":"Thu, 18 Aug 2022 06:36:29 GMT"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\n \"RES0\": {\n \"campaign\": \"ABC\",\n \"mobile\": \"9876543210\",\n \"result\": \"SUCCESS\"\n },\n \"RES1\": {\n \"campaign\": \"XYZ\",\n \"mobile\": \"9876543211\",\n \"result\": \"SUCCESS\"\n }\n }\n}"}],"_postman_id":"8443390b-ead4-4e8e-b49f-45abce82eb8f"}],"id":"795dc1d2-5ae4-42d8-a51d-0083b88af195","description":"

Purpose:

This API is used for sending leads to the dialer for dialing out. The leads can be sent individually or in bulk. Once the lead is uploaded to the dialer, the dialer connects the lead to the available agent as per the dialer rule.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the TOKEN in response and use this token for Campaign info API. Use APIKEY in authorization header.
Campaign Name*	Mandatory	Use Active Campaign for this user.
Mobile No.*	Mandatory	Use Lead Mobile no.
Address*	Optional	Use Lead Location.

URL :- {{sub_domain}}/CZ_API/bulklead

Content-Type:- application/json

Authorization header :- x-access-token, apikey

camp_name :- Active Campaign Name

mobile :- Mobile number of the Lead

address :- Location of the Lead (Optional)

\n
Note: The source lead rule needs to be configured before using the Bulk lead API. This can be configured on request by C-Zentrix admin team.
\n

\n","_postman_id":"795dc1d2-5ae4-42d8-a51d-0083b88af195"},{"name":"Lead Activate / Deactivate / Updated","item":[{"name":"Lead Activate / Deactivate","id":"9d375594-aba4-427d-b37e-fbe5fa5a504f","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ key }}","type":"text"}],"body":{"mode":"raw","raw":"{\r\n\t\"transaction\": \"set_lead_state\",\r\n\t\"lead_state\": \"{{ lead_state }}\",\r\n\t\"camp_name\": \"{{ camp_name }}\",\r\n\t\"mobile\": \"{{ mobile }}\",\r\n\t\"resFormat\": \"3\"\r\n}\r\n","options":{"raw":{"language":"json"}}},"url":"{{sub_domain}}/CZ_API/updatelead","urlObject":{"path":["CZ_API","updatelead"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"d84533d3-7084-48fb-bc8a-d81b600f9a1f","name":"Deactivate Lead","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"{\r\n\t\"transaction\": \"set_lead_state\",\r\n\t\"lead_state\": \"{{lead_state}}\",\r\n\t\"camp_name\": \"{{camp_name}}\",\r\n\t\"mobile\": \"{{mobile}}\",\r\n\t\"resFormat\": \"3\"\r\n}\r\n","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/updatelead"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"15"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"Express"},{"key":"ETag","value":"W/\"f-LemHHIp3gKEnxpYipnPrz45z+HY\""},{"key":"Date","value":"Thu, 18 Aug 2022 06:44:58 GMT"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\"status\":\"SUCCESS\"}\n}"}],"_postman_id":"9d375594-aba4-427d-b37e-fbe5fa5a504f"},{"name":"Lead Update","id":"4fd7c226-332d-450a-9013-a236e66344a5","protocolProfileBehavior":{"disableBodyPruning":true,"disabledSystemHeaders":{"content-type":true}},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ key }}","type":"text"}],"body":{"mode":"raw","raw":"{\r\n\t\"transaction\": \"update_field\",\r\n\t\"camp_name\": \"{{ camp_name }}\",\r\n\t\"mobile\": \"{{ mobile }}\",\r\n \"agentid\" : \"{{ agent_id }}\",\r\n\t\"resFormat\": \"3\"\r\n}\r\n","options":{"raw":{"language":"json"}}},"url":"{{sub_domain}}/CZ_API/updatelead","urlObject":{"path":["CZ_API","updatelead"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"e5d84c20-d839-4efb-aebc-d4bfe06ec261","name":"Lead Update","originalRequest":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"{\r\n\t\"transaction\": \"update_field\",\r\n\t\"camp_name\": \"{{camp_name}}\",\r\n\t\"mobile\": \"{{mobile}}\",\r\n \"agentid\" : \"{{ agent_id }}\",\r\n\t\"resFormat\": \"3\"\r\n}\r\n","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/updatelead"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Content-Length","value":"15"},{"key":"Connection","value":"keep-alive"},{"key":"X-Powered-By","value":"Express"},{"key":"ETag","value":"W/\"f-LemHHIp3gKEnxpYipnPrz45z+HY\""},{"key":"Date","value":"Thu, 18 Aug 2022 06:44:58 GMT"},{"key":"Server","value":"APISIX/2.14.1"},{"key":"Access-Control-Allow-Origin","value":"*"},{"key":"Access-Control-Allow-Methods","value":"*"},{"key":"Access-Control-Max-Age","value":"5"},{"key":"Access-Control-Expose-Headers","value":"*"},{"key":"Access-Control-Allow-Headers","value":"*"}],"cookie":[],"responseTime":null,"body":"{\n \"response\": {\"status\":\"SUCCESS\"}\n}"}],"_postman_id":"4fd7c226-332d-450a-9013-a236e66344a5"}],"id":"dcd058a5-9132-4cff-9410-0ababb09c4d2","description":"

Purpose:

This API is used to activate or deactivate lead. Based on the business case a lead can be made to deactivate or activate once a successful call is completed.

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the TOKEN in response and use this token for Campaign info API. Use APIKEY in authorization header.
Transaction*	Mandatory	set_lead_state will be use for lead activate and deactivate and update_field will be used to update leads
Lead State*	Mandatory	select lead state 1 to activate and 0 to deactivate.
Campaign Name*	Mandatory	select the name of the campaign, make sure camp_name should be the same that already exists and is activated.
Mobile No.*	Mandatory	Use Lead Mobile no.
Custom Field	Optional	it’s the value (n = no of values) which you want to update .(Optional)
resFormat*	Mandatory	It is use to provide API Reponse in JSON / XML / STRING.

URL :- {{sub_domain}}/CZ_API/bulklead

Content-Type:- application/json

Authorization header :- x-access-token, apikey

transaction :- set_lead_state

lead_state :- Lead State (select lead state 1 to activate and 0 to deactivate.)

camp_name :- Active Campaign Name

mobile :- Mobile number of the Lead

agentid:- Agent id of the agent who will be making or receiving the call.

custom_field_n:- (n = no of values) which you want to update .

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response

\n","_postman_id":"dcd058a5-9132-4cff-9410-0ababb09c4d2"},{"name":"Call Number Masking","item":[{"name":"Call Number Masking","id":"257cdbdc-0eeb-4abf-8eaa-3660db7cd567","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"{ \r\n \"transaction_id\":\"CTI_MAGIC_CALL\",\r\n \"department\":\"{{department}}\",\r\n \"phone1\":\"{{phone1}}\",\r\n \"custno1\":\"{{custno1}}\",\r\n \"resFormat\" : \"3\"\r\n}"},"url":"{{sub_domian}}/CZ_API/clicktocall","urlObject":{"path":["CZ_API","clicktocall"],"host":["{{sub_domian}}"],"query":[],"variable":[]}},"response":[{"id":"231c5164-cf75-4d17-83cf-94eecb47de53","name":"Call Number Masking","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}","type":"text"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"{ \r\n \"transaction_id\":\"CTI_MAGIC_CALL\",\r\n \"department\":\"{{department}}\",\r\n \"phone1\":\"{{phone1}}\",\r\n \"custno1\":\"{{custno1}}\",\r\n \"client_id\":\"{{client_id}}\",\r\n \"resFormat\" : \"3\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/clicktocall"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"{\"Status\":\"004\",\"Message\":\"success\",\"Unique ID\":\"1688704139.97544\"}"}],"_postman_id":"257cdbdc-0eeb-4abf-8eaa-3660db7cd567"}],"id":"d65baf96-e356-4baa-9410-270d5260fdcc","description":"

Purpose:

The phone call masking solution uses this API and temporary virtual numbers to connect the customers and the agents without showing the actual phone numbers to each other. This ensures customer phone number privacy.

\n\n

Parameter Name

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n

Default / Mandatory / Optional	Value
URL*	Mandatory
Content-Type*	Mandatory
Authorization header*	Mandatory
Transaction ID*	Default
department *	Mandatory
custno1*	Mandatory
phone1 .*	Mandatory
client_id	Mandatory
resFormat*	Mandatory

URL :- {{sub_domain}}/CZ_API/clicktocall

Content-Type:- application/json

Authorization header :- x-access-token, apikey

transaction_id :- CTI_MAGIC_CALL

department :- department / campaign name.

phone1 :- phone no is the agent or caller’s phone number.

custno1: - customer no is the phone number of the customer to call

client_id :- client id

resFormat :- (Reponse_format) 3 for json , 2 for XML, 0 for String response

\n","_postman_id":"d65baf96-e356-4baa-9410-270d5260fdcc"},{"name":"Call detail reports","item":[{"name":"Call detail reports","id":"cc86b4cb-9b90-46b4-9de2-17799181838e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"Content-Type","value":"application/json"},{"key":"x-access-token","value":"{{ token }}"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"campaign_name\" : \"{{campaign_name}}\",\n \"report_name\" : \"detail_call_report\"\n}\n"},"url":"{{sub_domain}}/CZ_API/reports","urlObject":{"path":["CZ_API","reports"],"host":["{{sub_domain}}"],"query":[],"variable":[]}},"response":[{"id":"e6e4913d-e8aa-4bd8-ac25-7f93f60267db","name":"Reports","originalRequest":{"method":"POST","header":[{"key":"Content-Type","name":"Content-Type","value":"application/json","type":"text"},{"key":"x-access-token","value":"{{ token }}"},{"key":"apikey","value":"{{ apikey }}","type":"text"}],"body":{"mode":"raw","raw":"{\n \"campaign_name\" : \"{{campaign_name}}\",\n \"report_name\" : \"detail_call_report\"\n}\n","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/reports"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"[\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"59\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7742999516\",\r\n \"Queue Time\": \"8\",\r\n \"Date Time\": \"2023-07-17 02:27:23\",\r\n \"Agent Duration\": \"00:00:59\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689541035-545162-Czentrix_Helpdesk-2023_07_17_02_27_23-7742999516.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689541035_5451580000\",\r\n \"Call Remarks\": \"F D(wrapup time exceed)\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.49-000db64a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"AutoWrapped\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:59\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 02:27:15\",\r\n \"Agent Ring End\": \"2023-07-17 02:27:23\",\r\n \"Agent Ring Duration\": \"00:00:08\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1754\",\r\n \"ReportUid\": \"1689541017_8630000000\",\r\n \"IVR_Duration\": \"00:00:18\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:59\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n },\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"92\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"917869344131\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 02:37:47\",\r\n \"Agent Duration\": \"00:01:32\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"transfer\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689541660-545167-Czentrix_Helpdesk-2023_07_17_02_37_47-917869344131.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"460739:Engineers\",\r\n \"Session ID\": \"1689541660_5451640000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000db64c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:01:32\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 02:37:40\",\r\n \"Agent Ring End\": \"2023-07-17 02:37:47\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2567\",\r\n \"ReportUid\": \"1689541659_4491000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:32\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n },\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"300\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919805444663\",\r\n \"Queue Time\": \"13\",\r\n \"Date Time\": \"2023-07-17 04:02:12\",\r\n \"Agent Duration\": \"00:05:00\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689546719-545195-Czentrix_Helpdesk-2023_07_17_04_02_12-919805444663.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689546719_5451920000\",\r\n \"Call Remarks\": \"F D(wrapup time exceed)\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000db656\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"AutoWrapped\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:05:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 04:01:59\",\r\n \"Agent Ring End\": \"2023-07-17 04:02:12\",\r\n \"Agent Ring Duration\": \"00:00:13\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1106\",\r\n \"ReportUid\": \"1689546718_7000000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:05:00\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n },\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"20\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919178693441\",\r\n \"Queue Time\": \"27\",\r\n \"Date Time\": \"2023-07-17 06:30:13\",\r\n \"Agent Duration\": \"00:00:20\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689555586-545201-Czentrix_Helpdesk-2023_07_17_06_30_13-919178693441.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689555586_5451970000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000db658\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:20\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 06:29:46\",\r\n \"Agent Ring End\": \"2023-07-17 06:30:13\",\r\n \"Agent Ring Duration\": \"00:00:27\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2786\",\r\n \"ReportUid\": \"1689555585_9000000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:20\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"4\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8933949433\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 09:20:59\",\r\n \"Agent Duration\": \"00:00:04\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689565856-545973-Czentrix_Helpdesk-2023_07_17_09_20_59-8933949433.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689565856_5459690000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:03\",\r\n \"Channel\": \"SIP/172.16.99.49-000db7c5\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"02:16:11\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:04\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 09:20:56\",\r\n \"Agent Ring End\": \"2023-07-17 09:20:59\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1706\",\r\n \"ReportUid\": \"1689565838_7442000000\",\r\n \"IVR_Duration\": \"00:00:18\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:04\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"6\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8933949433\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 09:21:13\",\r\n \"Agent Duration\": \"00:00:06\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689565870-545984-Czentrix_Helpdesk-2023_07_17_09_21_13-8933949433.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689565869_5459790000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:02\",\r\n \"Channel\": \"SIP/172.16.99.44-000db7ca\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"219\",\r\n \"Total Phone Attempt\": \"219\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:02\",\r\n \"Ring Start Time\": \"2023-07-17 09:21:12\",\r\n \"Ring End Time\": \"2023-07-17 09:21:14\",\r\n \"Actual Talk Time\": \"00:00:04\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 09:21:10\",\r\n \"Agent Ring End\": \"2023-07-17 09:21:13\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"1706\",\r\n \"ReportUid\": \"1689565866_6934990000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:05\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"146\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8699352551\",\r\n \"Queue Time\": \"20\",\r\n \"Date Time\": \"2023-07-17 09:28:29\",\r\n \"Agent Duration\": \"00:02:26\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"transfer\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689566289-546453-Czentrix_Helpdesk-2023_07_17_09_28_29-8699352551.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"4463:Engineers\",\r\n \"Session ID\": \"1689566289_5464490000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.49-000db89d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:07:08\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:02:26\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 09:28:09\",\r\n \"Agent Ring End\": \"2023-07-17 09:28:29\",\r\n \"Agent Ring Duration\": \"00:00:20\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1749\",\r\n \"ReportUid\": \"1689566272_8942000000\",\r\n \"IVR_Duration\": \"00:00:17\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:26\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"0\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919790625170\",\r\n \"Queue Time\": \"95\",\r\n \"Date Time\": \"2023-07-17 09:30:25\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"abandon\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689566330_6943540000\",\r\n \"Call Remarks\": \"CD\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.11.116-001bccb4\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689566332_3090000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"1689566330.6943540000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"116\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9810639276\",\r\n \"Queue Time\": \"62\",\r\n \"Date Time\": \"2023-07-17 09:40:53\",\r\n \"Agent Duration\": \"00:01:56\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689567036-547702-Czentrix_Helpdesk-2023_07_17_09_40_53-9810639276.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689567036_5476980000\",\r\n \"Call Remarks\": \"Missed Call(4478)\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.49-000dbaa6\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:09:57\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:01:56\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 09:40:36\",\r\n \"Agent Ring End\": \"2023-07-17 09:40:53\",\r\n \"Agent Ring Duration\": \"00:00:17\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1914\",\r\n \"ReportUid\": \"1689566974_1382000000\",\r\n \"IVR_Duration\": \"00:00:17\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:56\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"162\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8510098737\",\r\n \"Queue Time\": \"16\",\r\n \"Date Time\": \"2023-07-17 09:46:53\",\r\n \"Agent Duration\": \"00:02:42\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"transfer\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689567397-548114-Czentrix_Helpdesk-2023_07_17_09_46_53-8510098737.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"22924:Engineers\",\r\n \"Session ID\": \"1689567397_5481110000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.49-000dbb59\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:14\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:02:42\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 09:46:37\",\r\n \"Agent Ring End\": \"2023-07-17 09:46:53\",\r\n \"Agent Ring Duration\": \"00:00:16\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1576\",\r\n \"ReportUid\": \"1689567380_2814000000\",\r\n \"IVR_Duration\": \"00:00:17\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:42\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Dilwar\",\r\n \"Call Duration\": \"11\",\r\n \"Agent ID\": \"4475\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9540149389\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 10:11:33\",\r\n \"Agent Duration\": \"00:00:11\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4475-1689568890-549987-Czentrix_Helpdesk-2023_07_17_10_11_33-9540149389.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689568889_5499780000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dbe9c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:17:50\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:12\",\r\n \"Ring Start Time\": \"2023-07-17 10:11:32\",\r\n \"Ring End Time\": \"2023-07-17 10:11:44\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:11:30\",\r\n \"Agent Ring End\": \"2023-07-17 10:11:33\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689568886_6992120000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4475\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"20\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919540149389\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 10:12:45\",\r\n \"Agent Duration\": \"00:00:20\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689568958-5486-Czentrix_Helpdesk-2023_07_17_10_12_45-919540149389.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689568958_5483000000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:10\",\r\n \"Channel\": \"SIP/172.16.99.44-000dbec7\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:14:59\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:20\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:12:38\",\r\n \"Agent Ring End\": \"2023-07-17 10:12:45\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2465\",\r\n \"ReportUid\": \"1689568957_1474000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:20\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"49\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"918510098737\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 10:15:21\",\r\n \"Agent Duration\": \"00:00:49\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689569116-54383-Czentrix_Helpdesk-2023_07_17_10_15_21-918510098737.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689569116_5437900000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:01\",\r\n \"Channel\": \"SIP/172.16.99.44-000dbf42\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:06\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:49\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:15:16\",\r\n \"Agent Ring End\": \"2023-07-17 10:15:21\",\r\n \"Agent Ring Duration\": \"00:00:05\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"90\",\r\n \"ReportUid\": \"1689569115_1589000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:49\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"16\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"918510098737\",\r\n \"Queue Time\": \"8\",\r\n \"Date Time\": \"2023-07-17 10:19:26\",\r\n \"Agent Duration\": \"00:00:16\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689569358-54751-Czentrix_Helpdesk-2023_07_17_10_19_26-918510098737.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689569358_5474700000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:04\",\r\n \"Channel\": \"SIP/172.16.99.44-000dbfe0\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:15\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:16\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:19:18\",\r\n \"Agent Ring End\": \"2023-07-17 10:19:26\",\r\n \"Agent Ring Duration\": \"00:00:08\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"90\",\r\n \"ReportUid\": \"1689569357_1774000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:16\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"92\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7595894437\",\r\n \"Queue Time\": \"18\",\r\n \"Date Time\": \"2023-07-17 10:27:20\",\r\n \"Agent Duration\": \"00:01:32\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689569822-541658-Czentrix_Helpdesk-2023_07_17_10_27_20-7595894437.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689569822_5416550000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:03\",\r\n \"Channel\": \"SIP/172.16.99.49-000dc14d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:07:34\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:01:32\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:27:02\",\r\n \"Agent Ring End\": \"2023-07-17 10:27:20\",\r\n \"Agent Ring Duration\": \"00:00:18\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"205\",\r\n \"ReportUid\": \"1689569804_4222000000\",\r\n \"IVR_Duration\": \"00:00:17\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:32\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"110\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"918510098737\",\r\n \"Queue Time\": \"24\",\r\n \"Date Time\": \"2023-07-17 10:30:23\",\r\n \"Agent Duration\": \"00:01:50\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689570000-541991-Czentrix_Helpdesk-2023_07_17_10_30_23-918510098737.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689570000_5419870000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc1d7\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:28\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:01:50\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:30:00\",\r\n \"Agent Ring End\": \"2023-07-17 10:30:23\",\r\n \"Agent Ring Duration\": \"00:00:23\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"90\",\r\n \"ReportUid\": \"1689569999_2243000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:50\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"90\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9311352853\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 10:40:38\",\r\n \"Agent Duration\": \"00:01:30\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689570634-542836-Czentrix_Helpdesk-2023_07_17_10_40_38-9311352853.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689570633_5428330000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc326\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:01\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 10:40:37\",\r\n \"Ring End Time\": \"2023-07-17 10:40:45\",\r\n \"Actual Talk Time\": \"00:01:22\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:40:34\",\r\n \"Agent Ring End\": \"2023-07-17 10:40:38\",\r\n \"Agent Ring Duration\": \"00:00:04\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689570630_6945370000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:23\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"49\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"918510098737\",\r\n \"Queue Time\": \"20\",\r\n \"Date Time\": \"2023-07-17 10:40:43\",\r\n \"Agent Duration\": \"00:00:49\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689570623-542818-Czentrix_Helpdesk-2023_07_17_10_40_43-918510098737.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689570623_5428150000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc31f\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:08:30\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:49\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:40:23\",\r\n \"Agent Ring End\": \"2023-07-17 10:40:43\",\r\n \"Agent Ring Duration\": \"00:00:20\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"90\",\r\n \"ReportUid\": \"1689570622_2746000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:49\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"77\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7887054626\",\r\n \"Queue Time\": \"11\",\r\n \"Date Time\": \"2023-07-17 10:45:40\",\r\n \"Agent Duration\": \"00:01:17\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689570929-543196-Czentrix_Helpdesk-2023_07_17_10_45_40-7887054626.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689570929_5431920000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc3b6\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:04:32\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:34\",\r\n \"Ring Start Time\": \"2023-07-17 10:45:38\",\r\n \"Ring End Time\": \"2023-07-17 10:46:12\",\r\n \"Actual Talk Time\": \"00:00:43\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:45:29\",\r\n \"Agent Ring End\": \"2023-07-17 10:45:40\",\r\n \"Agent Ring Duration\": \"00:00:11\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689570925_6952440000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:45\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7887054626\",\r\n \"Queue Time\": \"100\",\r\n \"Date Time\": \"2023-07-17 10:47:05\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"NotAttempted\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689570925_6952460000\",\r\n \"Call Remarks\": \"Agent Missed the CallMissed Call(22923),QT\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"Local/7887054626@czreversedial\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"QT\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"7887054626@czreversedial_preview_Agent\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689570925_6952460000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"46\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9997000683\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 10:47:30\",\r\n \"Agent Duration\": \"00:00:46\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689571046-543375-Czentrix_Helpdesk-2023_07_17_10_47_30-9997000683.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571045_5433710000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc3f8\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:06:32\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:47\",\r\n \"Ring Start Time\": \"2023-07-17 10:47:29\",\r\n \"Ring End Time\": \"2023-07-17 10:48:16\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:47:26\",\r\n \"Agent Ring End\": \"2023-07-17 10:47:30\",\r\n \"Agent Ring Duration\": \"00:00:04\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571042_6955450000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"126\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n 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\"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:36\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:06\",\r\n \"Ring Start Time\": \"2023-07-17 10:50:01\",\r\n \"Ring End Time\": \"2023-07-17 10:50:07\",\r\n \"Actual Talk Time\": \"00:02:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:49:59\",\r\n \"Agent Ring End\": \"2023-07-17 10:50:02\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571195_6958990000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:01\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"25\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9887340924\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 10:50:13\",\r\n \"Agent Duration\": \"00:00:25\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689571209-543585-Czentrix_Helpdesk-2023_07_17_10_50_13-9887340924.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571209_5435760000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:07\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc446\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:07:35\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:03\",\r\n \"Ring Start Time\": \"2023-07-17 10:50:14\",\r\n \"Ring End Time\": \"2023-07-17 10:50:17\",\r\n \"Actual Talk Time\": \"00:00:22\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:50:09\",\r\n \"Agent Ring End\": \"2023-07-17 10:50:13\",\r\n \"Agent Ring Duration\": \"00:00:04\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571205_6959170000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:21\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"36\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9887340924\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 10:50:55\",\r\n \"Agent Duration\": \"00:00:36\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689571250-543655-Czentrix_Helpdesk-2023_07_17_10_50_55-9887340924.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571250_5436470000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:10\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc460\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:10\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:02\",\r\n \"Ring Start Time\": \"2023-07-17 10:50:53\",\r\n \"Ring End Time\": \"2023-07-17 10:50:55\",\r\n \"Actual Talk Time\": \"00:00:34\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:50:50\",\r\n \"Agent Ring End\": \"2023-07-17 10:50:55\",\r\n \"Agent Ring Duration\": \"00:00:05\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571246_6960470000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:36\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"11\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9910325587\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 10:52:13\",\r\n \"Agent Duration\": \"00:00:11\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689571327-543834-Czentrix_Helpdesk-2023_07_17_10_52_13-9910325587.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571327_5438310000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc4a7\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:30\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:12\",\r\n \"Ring Start Time\": \"2023-07-17 10:52:12\",\r\n \"Ring End Time\": \"2023-07-17 10:52:24\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:52:07\",\r\n \"Agent Ring End\": \"2023-07-17 10:52:13\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571323_6963360000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"28\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer 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\"00:00:06\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:24\",\r\n \"Ring Start Time\": \"2023-07-17 10:52:29\",\r\n \"Ring End Time\": \"2023-07-17 10:52:53\",\r\n \"Actual Talk Time\": \"00:00:04\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:52:28\",\r\n \"Agent Ring End\": \"2023-07-17 10:52:29\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571344_6963970000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:04\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"25\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9910325587\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 10:53:02\",\r\n \"Agent Duration\": \"00:00:25\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689571380-543941-Czentrix_Helpdesk-2023_07_17_10_53_02-9910325587.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571379_5439360000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:02\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc4d0\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 10:53:01\",\r\n \"Ring End Time\": \"2023-07-17 10:53:09\",\r\n \"Actual Talk Time\": \"00:00:17\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:53:00\",\r\n \"Agent Ring End\": \"2023-07-17 10:53:02\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571376_6965390000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:18\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Dilwar\",\r\n \"Call Duration\": \"123\",\r\n \"Agent ID\": \"4475\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9643655563\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 10:53:36\",\r\n \"Agent Duration\": \"00:02:03\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4475-1689571413-543996-Czentrix_Helpdesk-2023_07_17_10_53_36-9643655563.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571412_5439930000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:04\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc4e7\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:10\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:22\",\r\n \"Ring Start Time\": \"2023-07-17 10:53:35\",\r\n \"Ring End Time\": \"2023-07-17 10:53:57\",\r\n \"Actual Talk Time\": \"00:01:41\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:53:33\",\r\n \"Agent Ring End\": \"2023-07-17 10:53:36\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571409_6966570000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:42\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4475\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"138\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"917028074675\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 10:55:04\",\r\n \"Agent Duration\": \"00:02:18\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689571498-544141-Czentrix_Helpdesk-2023_07_17_10_55_04-917028074675.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571498_5441370000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:02\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc524\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:08:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:02:18\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:54:58\",\r\n \"Agent Ring End\": \"2023-07-17 10:55:04\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"958\",\r\n \"ReportUid\": \"1689571497_3366000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:18\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"161\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7595894437\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 10:56:21\",\r\n \"Agent Duration\": \"00:02:41\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689571578-544292-Czentrix_Helpdesk-2023_07_17_10_56_21-7595894437.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571578_5442880000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:02\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc566\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:52\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:06\",\r\n \"Ring Start Time\": \"2023-07-17 10:56:23\",\r\n \"Ring End Time\": \"2023-07-17 10:56:29\",\r\n \"Actual Talk Time\": \"00:02:35\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 10:56:18\",\r\n \"Agent Ring End\": \"2023-07-17 10:56:21\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571574_6971970000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:33\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"0\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"06395187138\",\r\n \"Queue Time\": \"91\",\r\n \"Date Time\": \"2023-07-17 10:59:50\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"abandon\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689571699_4490310000\",\r\n \"Call Remarks\": \"Missed Call(4477/4475/4477),CD\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/10.20.2.50-0001829b\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"01204395246\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"10.20.2.50\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689571699_4490310000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"1689571699.4490310000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"45\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8287159256\",\r\n \"Queue Time\": \"9\",\r\n \"Date Time\": \"2023-07-17 11:06:33\",\r\n \"Agent Duration\": \"00:00:45\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689572185-545218-Czentrix_Helpdesk-2023_07_17_11_06_33-8287159256.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572184_5452140000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc6ec\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:14:52\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:20\",\r\n \"Ring Start Time\": \"2023-07-17 11:06:32\",\r\n \"Ring End Time\": \"2023-07-17 11:06:52\",\r\n \"Actual Talk Time\": \"00:00:25\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:06:25\",\r\n \"Agent Ring End\": \"2023-07-17 11:06:33\",\r\n \"Agent Ring Duration\": \"00:00:08\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572180_6990660000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:26\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"27\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9810457201\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:09:25\",\r\n \"Agent Duration\": \"00:00:27\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689572363-545481-Czentrix_Helpdesk-2023_07_17_11_09_25-9810457201.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572362_5454770000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:01\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc75a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:09\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 11:09:24\",\r\n \"Ring End Time\": \"2023-07-17 11:09:32\",\r\n \"Actual Talk Time\": \"00:00:19\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:09:23\",\r\n \"Agent Ring End\": \"2023-07-17 11:09:25\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572358_6996380000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:20\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"37\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8510098737\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:10:02\",\r\n \"Agent Duration\": \"00:00:37\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689572400-545562-Czentrix_Helpdesk-2023_07_17_11_10_02-8510098737.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572399_5455580000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc77c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:53\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:06\",\r\n \"Ring Start Time\": \"2023-07-17 11:10:01\",\r\n \"Ring End Time\": \"2023-07-17 11:10:07\",\r\n \"Actual Talk Time\": \"00:00:31\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:10:00\",\r\n \"Agent Ring End\": \"2023-07-17 11:10:02\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572396_6997640000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:32\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"2\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"981660473\",\r\n \"Queue Time\": \"8\",\r\n \"Date Time\": \"2023-07-17 11:12:07\",\r\n \"Agent Duration\": \"00:00:02\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"switchoff\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689572520-545746-Czentrix_Helpdesk-2023_07_17_11_12_07-981660473.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572519_5457420000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc7c9\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:14\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"NO\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"2023-07-17 11:12:09\",\r\n \"Ring End Time\": \"2023-07-17 11:12:09\",\r\n \"Actual Talk Time\": \"00:00:02\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Non Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:12:00\",\r\n \"Agent Ring End\": \"2023-07-17 11:12:07\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572516_6913600000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"1205\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8219589736\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:12:36\",\r\n \"Agent Duration\": \"00:20:05\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689572554-545802-Czentrix_Helpdesk-2023_07_17_11_12_36-8219589736.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572553_5457930000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:05\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc7e0\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:09\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 11:12:36\",\r\n \"Ring End Time\": \"2023-07-17 11:12:47\",\r\n \"Actual Talk Time\": \"00:19:54\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:12:34\",\r\n \"Agent Ring End\": \"2023-07-17 11:12:36\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572549_6924900000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:19:54\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"9\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9175033304\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:14:22\",\r\n \"Agent Duration\": \"00:00:09\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689572659-545968-Czentrix_Helpdesk-2023_07_17_11_14_22-9175033304.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572659_5459650000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc826\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:08:20\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 11:14:20\",\r\n \"Ring End Time\": \"2023-07-17 11:14:31\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:14:19\",\r\n \"Agent Ring End\": \"2023-07-17 11:14:22\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572655_6950500000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"62\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7738876456\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 11:14:48\",\r\n \"Agent Duration\": \"00:01:02\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689572687-546006-Czentrix_Helpdesk-2023_07_17_11_14_48-7738876456.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572686_5460030000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc836\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:17\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 11:14:48\",\r\n \"Ring End Time\": \"2023-07-17 11:14:59\",\r\n \"Actual Talk Time\": \"00:00:51\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:14:47\",\r\n \"Agent Ring End\": \"2023-07-17 11:14:48\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572682_6956300000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:51\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"41\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8689937618\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 11:15:57\",\r\n \"Agent Duration\": \"00:00:41\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689572755-546105-Czentrix_Helpdesk-2023_07_17_11_15_57-8689937618.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572754_5461020000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc85f\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:06\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:05\",\r\n \"Ring Start Time\": \"2023-07-17 11:15:56\",\r\n \"Ring End Time\": \"2023-07-17 11:16:01\",\r\n \"Actual Talk Time\": \"00:00:36\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:15:55\",\r\n \"Agent Ring End\": \"2023-07-17 11:15:57\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572751_6973500000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:37\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"42\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7738876456\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:16:21\",\r\n \"Agent Duration\": \"00:00:42\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689572780-546141-Czentrix_Helpdesk-2023_07_17_11_16_21-7738876456.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689572779_5461340000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc86d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:05:42\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 11:16:21\",\r\n \"Ring End Time\": \"2023-07-17 11:16:32\",\r\n \"Actual Talk Time\": \"00:00:31\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:16:20\",\r\n \"Agent Ring End\": \"2023-07-17 11:16:21\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572775_6978700000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:31\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"51\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8800183191\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:19:21\",\r\n \"Agent Duration\": \"00:00:51\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": 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Start Time\": \"2023-07-17 11:19:21\",\r\n \"Ring End Time\": \"2023-07-17 11:20:12\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:19:19\",\r\n \"Agent Ring End\": \"2023-07-17 11:19:21\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689572955_6913290000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": 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\"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689573015_5465530000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc91c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:06\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:32\",\r\n \"Ring Start Time\": \"2023-07-17 11:20:17\",\r\n \"Ring End Time\": \"2023-07-17 11:20:49\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:20:16\",\r\n \"Agent Ring End\": \"2023-07-17 11:20:18\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573012_6915180000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"12\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9871080025\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 11:20:56\",\r\n \"Agent Duration\": \"00:00:12\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689573054-546656-Czentrix_Helpdesk-2023_07_17_11_20_56-9871080025.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689573054_5466520000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc945\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:14\",\r\n \"Ring Start Time\": \"2023-07-17 11:20:54\",\r\n \"Ring End Time\": \"2023-07-17 11:21:08\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:20:54\",\r\n \"Agent Ring End\": \"2023-07-17 11:20:56\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573050_6916250000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"182\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"918800183191\",\r\n \"Queue Time\": \"53\",\r\n \"Date Time\": \"2023-07-17 11:21:12\",\r\n \"Agent Duration\": \"00:03:02\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689573064-546676-Czentrix_Helpdesk-2023_07_17_11_21_12-918800183191.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689573064_5466730000\",\r\n \"Call Remarks\": \"Missed Call(4479)\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dc94c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:04:09\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": 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\"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"42\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7869344131\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 11:28:26\",\r\n \"Agent Duration\": \"00:00:42\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": 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\"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:28:23\",\r\n \"Agent Ring End\": \"2023-07-17 11:28:26\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573499_6932380000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"50\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9582200637\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:30:45\",\r\n \"Agent Duration\": \"00:00:50\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689573642-547818-Czentrix_Helpdesk-2023_07_17_11_30_45-9582200637.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689573642_5478150000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcb26\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:09:37\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:33\",\r\n \"Ring Start Time\": \"2023-07-17 11:30:44\",\r\n \"Ring End Time\": \"2023-07-17 11:31:17\",\r\n \"Actual Talk Time\": \"00:00:17\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:30:42\",\r\n \"Agent Ring End\": \"2023-07-17 11:30:45\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573638_6936610000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:18\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"70\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8291680521\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:30:48\",\r\n \"Agent Duration\": \"00:01:10\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689573645-547839-Czentrix_Helpdesk-2023_07_17_11_30_48-8291680521.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689573645_5478330000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcb2c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:40\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:07\",\r\n \"Ring Start Time\": \"2023-07-17 11:30:47\",\r\n \"Ring End Time\": \"2023-07-17 11:30:54\",\r\n \"Actual Talk Time\": \"00:01:03\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:30:45\",\r\n \"Agent Ring End\": \"2023-07-17 11:30:48\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573641_6936710000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:04\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"81\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8147370724\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:32:56\",\r\n \"Agent Duration\": \"00:01:21\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": 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\"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:13\",\r\n \"Ring Start Time\": \"2023-07-17 11:32:55\",\r\n \"Ring End Time\": \"2023-07-17 11:33:08\",\r\n \"Actual Talk Time\": \"00:01:08\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:32:54\",\r\n \"Agent Ring End\": \"2023-07-17 11:32:56\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573770_6940520000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:09\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"46\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9997000683\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 11:34:28\",\r\n \"Agent Duration\": \"00:00:46\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689573865-548238-Czentrix_Helpdesk-2023_07_17_11_34_28-9997000683.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689573864_5482350000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcbd2\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:30\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:47\",\r\n \"Ring Start Time\": \"2023-07-17 11:34:27\",\r\n \"Ring End Time\": \"2023-07-17 11:35:14\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:34:25\",\r\n \"Agent Ring End\": \"2023-07-17 11:34:28\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573861_6942860000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"43\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9311352853\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 11:35:54\",\r\n \"Agent Duration\": \"00:00:43\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689573950-548387-Czentrix_Helpdesk-2023_07_17_11_35_54-9311352853.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689573950_5483840000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcc10\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:08\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 11:35:52\",\r\n \"Ring End Time\": \"2023-07-17 11:36:03\",\r\n \"Actual Talk Time\": \"00:00:32\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:35:50\",\r\n \"Agent Ring End\": \"2023-07-17 11:35:54\",\r\n \"Agent Ring Duration\": \"00:00:04\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689573946_6945110000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:34\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"16\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8147370724\",\r\n \"Queue Time\": \"9\",\r\n \"Date Time\": \"2023-07-17 11:39:12\",\r\n \"Agent Duration\": \"00:00:16\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689574145-548734-Czentrix_Helpdesk-2023_07_17_11_39_12-8147370724.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574144_5487280000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcc9b\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:11\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:04\",\r\n \"Ring Start Time\": \"2023-07-17 11:39:11\",\r\n \"Ring End Time\": \"2023-07-17 11:39:15\",\r\n \"Actual Talk Time\": \"00:00:12\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:39:05\",\r\n \"Agent Ring End\": \"2023-07-17 11:39:12\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574141_6950870000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:13\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"93\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919997000683\",\r\n \"Queue Time\": \"9\",\r\n \"Date Time\": \"2023-07-17 11:40:02\",\r\n \"Agent Duration\": \"00:01:33\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689574193-548833-Czentrix_Helpdesk-2023_07_17_11_40_02-919997000683.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574193_5488290000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dccc6\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:40:57\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:01:33\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:39:53\",\r\n \"Agent Ring End\": \"2023-07-17 11:40:02\",\r\n \"Agent Ring Duration\": \"00:00:09\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2439\",\r\n \"ReportUid\": \"1689574192_5753000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:33\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"36\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9899988482\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 11:41:05\",\r\n \"Agent Duration\": \"00:00:36\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689574264-548928-Czentrix_Helpdesk-2023_07_17_11_41_05-9899988482.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574263_5489250000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dccee\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:04\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:37\",\r\n \"Ring Start Time\": \"2023-07-17 11:41:04\",\r\n \"Ring End Time\": \"2023-07-17 11:41:41\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:41:04\",\r\n \"Agent Ring End\": \"2023-07-17 11:41:05\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574259_6954610000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"74\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7303615664\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 11:41:22\",\r\n \"Agent Duration\": \"00:01:14\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689574280-548965-Czentrix_Helpdesk-2023_07_17_11_41_22-7303615664.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574280_5489620000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dccfe\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:21\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:22\",\r\n \"Ring Start Time\": \"2023-07-17 11:41:21\",\r\n \"Ring End Time\": \"2023-07-17 11:41:43\",\r\n \"Actual Talk Time\": \"00:00:52\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:41:20\",\r\n \"Agent Ring End\": \"2023-07-17 11:41:22\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574276_6955450000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:53\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919997000683\",\r\n \"Queue Time\": \"13\",\r\n \"Date Time\": \"2023-07-17 11:45:14\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"NotAttempted\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574501_6963780000\",\r\n \"Call Remarks\": \"Agent Missed the CallMissed Call(4479),QT\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"Local/919997000683@czreversedi\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"QT\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"919997000683@czreversedial_preview_Agent\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"2439\",\r\n \"ReportUid\": \"1689574501_6963780000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919997000683\",\r\n \"Queue Time\": \"0\",\r\n \"Date Time\": \"2023-07-17 11:45:18\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"switchoff\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"2000001578_5920000000\",\r\n \"Call Remarks\": \"Unknown-0\",\r\n \"Wrapup Time\": \"00:00:05\",\r\n \"Channel\": \"SIP\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"Failed\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"NO\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Non Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"2439\",\r\n \"ReportUid\": \"0_0000000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"21\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9560022297\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 11:45:54\",\r\n \"Agent Duration\": \"00:00:21\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689574552-549411-Czentrix_Helpdesk-2023_07_17_11_45_54-9560022297.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574552_5494070000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcdb3\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:08\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:19\",\r\n \"Ring Start Time\": \"2023-07-17 11:45:52\",\r\n \"Ring End Time\": \"2023-07-17 11:46:11\",\r\n \"Actual Talk Time\": \"00:00:02\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:45:52\",\r\n \"Agent Ring End\": \"2023-07-17 11:45:54\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574548_6964930000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:04\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"307\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9311352853\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:45:57\",\r\n \"Agent Duration\": \"00:05:07\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689574555-549423-Czentrix_Helpdesk-2023_07_17_11_45_57-9311352853.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574554_5494190000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcdb7\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:49\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:07\",\r\n \"Ring Start Time\": \"2023-07-17 11:45:56\",\r\n \"Ring End Time\": \"2023-07-17 11:46:03\",\r\n \"Actual Talk Time\": \"00:05:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:45:55\",\r\n \"Agent Ring End\": \"2023-07-17 11:45:57\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574550_6964990000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:05:01\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8527282629\",\r\n \"Queue Time\": \"45\",\r\n \"Date Time\": \"2023-07-17 11:46:10\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"NotAttempted\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574525_6964620000\",\r\n \"Call Remarks\": \"Agent Missed the CallMissed Call(4479),QT\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"Local/8527282629@czreversedial\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"QT\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"8527282629@czreversedial_preview_Agent\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574525_6964620000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"36\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7003200936\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:46:10\",\r\n \"Agent Duration\": \"00:00:36\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689574567-549445-Czentrix_Helpdesk-2023_07_17_11_46_10-7003200936.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574567_5494420000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcdc0\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:04:29\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:38\",\r\n \"Ring Start Time\": \"2023-07-17 11:46:08\",\r\n \"Ring End Time\": \"2023-07-17 11:46:46\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:46:07\",\r\n \"Agent Ring End\": \"2023-07-17 11:46:10\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574563_6965370000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8527282629\",\r\n \"Queue Time\": \"0\",\r\n \"Date Time\": \"2023-07-17 11:46:14\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"switchoff\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"2000035648_9878000000\",\r\n \"Call Remarks\": \"Unknown-0\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"Failed\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"NO\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Non Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"0_0000000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"36\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9560022297\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 11:46:48\",\r\n \"Agent Duration\": \"00:00:36\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689574602-549533-Czentrix_Helpdesk-2023_07_17_11_46_48-9560022297.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574601_5495290000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcde2\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:33\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:09\",\r\n \"Ring Start Time\": \"2023-07-17 11:46:46\",\r\n \"Ring End Time\": \"2023-07-17 11:46:55\",\r\n \"Actual Talk Time\": \"00:00:27\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:46:42\",\r\n \"Agent Ring End\": \"2023-07-17 11:46:48\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574597_6966030000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:29\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"67\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8527282629\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 11:46:48\",\r\n \"Agent Duration\": \"00:01:07\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689574605-549544-Czentrix_Helpdesk-2023_07_17_11_46_48-8527282629.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574604_5495410000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcde6\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:06\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:07\",\r\n \"Ring Start Time\": \"2023-07-17 11:46:47\",\r\n \"Ring End Time\": \"2023-07-17 11:46:54\",\r\n \"Actual Talk Time\": \"00:01:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:46:45\",\r\n \"Agent Ring End\": \"2023-07-17 11:46:48\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574601_6966160000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:01\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"60\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8147657227\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:48:36\",\r\n \"Agent Duration\": \"00:01:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689574713-549732-Czentrix_Helpdesk-2023_07_17_11_48_36-8147657227.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574713_5497280000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dce31\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:50\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:01:01\",\r\n \"Ring Start Time\": \"2023-07-17 11:48:35\",\r\n \"Ring End Time\": \"2023-07-17 11:49:36\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:48:33\",\r\n \"Agent Ring End\": \"2023-07-17 11:48:36\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574709_6968990000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"38\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7204766410\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 11:49:43\",\r\n \"Agent Duration\": \"00:00:38\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689574781-549854-Czentrix_Helpdesk-2023_07_17_11_49_43-7204766410.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574781_5498490000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dce66\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:39\",\r\n \"Ring Start Time\": \"2023-07-17 11:49:42\",\r\n \"Ring End Time\": \"2023-07-17 11:50:21\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:49:41\",\r\n \"Agent Ring End\": \"2023-07-17 11:49:43\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574777_6971150000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"106\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"6006017192\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 11:51:58\",\r\n \"Agent Duration\": \"00:01:46\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689574913-5475-Czentrix_Helpdesk-2023_07_17_11_51_58-6006017192.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574912_5472000000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcec1\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:37\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 11:52:00\",\r\n \"Ring End Time\": \"2023-07-17 11:52:11\",\r\n \"Actual Talk Time\": \"00:01:35\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:51:53\",\r\n \"Agent Ring End\": \"2023-07-17 11:51:58\",\r\n \"Agent Ring Duration\": \"00:00:05\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574908_6974460000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:33\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"48\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9003183605\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 11:52:04\",\r\n \"Agent Duration\": \"00:00:48\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689574921-5483-Czentrix_Helpdesk-2023_07_17_11_52_04-9003183605.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689574920_5479000000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcec4\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:10\",\r\n \"Ring Start Time\": \"2023-07-17 11:52:02\",\r\n \"Ring End Time\": \"2023-07-17 11:52:12\",\r\n \"Actual Talk Time\": \"00:00:38\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:52:01\",\r\n \"Agent Ring End\": \"2023-07-17 11:52:04\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689574916_6974610000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:40\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"49\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9386594283\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 11:53:27\",\r\n \"Agent Duration\": \"00:00:49\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689575004-54186-Czentrix_Helpdesk-2023_07_17_11_53_27-9386594283.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689575004_5418300000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:01\",\r\n \"Channel\": \"SIP/172.16.99.44-000dceef\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:10\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:04\",\r\n \"Ring Start Time\": \"2023-07-17 11:53:25\",\r\n \"Ring End Time\": \"2023-07-17 11:53:29\",\r\n \"Actual Talk Time\": \"00:00:45\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:53:24\",\r\n \"Agent Ring End\": \"2023-07-17 11:53:27\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575000_6977420000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:47\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n 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\"1689575042_5424300000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dcf08\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:06\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:05\",\r\n \"Ring Start Time\": \"2023-07-17 11:54:03\",\r\n \"Ring End Time\": \"2023-07-17 11:54:08\",\r\n \"Actual Talk Time\": \"00:02:12\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 11:54:03\",\r\n \"Agent Ring End\": \"2023-07-17 11:54:04\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575038_6979080000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:13\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"135\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n 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Time\": \"00:08:27\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:21\",\r\n \"Ring Start Time\": \"2023-07-17 12:02:43\",\r\n \"Ring End Time\": \"2023-07-17 12:03:04\",\r\n \"Actual Talk Time\": \"00:01:54\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:02:34\",\r\n \"Agent Ring End\": \"2023-07-17 12:02:44\",\r\n \"Agent Ring Duration\": \"00:00:10\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575549_6994850000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:55\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"40\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"6383888034\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 12:02:45\",\r\n \"Agent Duration\": \"00:00:40\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689575558-541182-Czentrix_Helpdesk-2023_07_17_12_02_45-6383888034.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689575558_5411780000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd08a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:09:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 12:02:44\",\r\n \"Ring End Time\": \"2023-07-17 12:02:52\",\r\n \"Actual Talk Time\": \"00:00:32\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:02:38\",\r\n \"Agent Ring End\": \"2023-07-17 12:02:45\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575554_6995130000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:33\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"43\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9311352853\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 12:05:27\",\r\n \"Agent Duration\": \"00:00:43\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689575724-541424-Czentrix_Helpdesk-2023_07_17_12_05_27-9311352853.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689575723_5414210000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd0f1\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:09\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:09\",\r\n \"Ring Start Time\": \"2023-07-17 12:05:25\",\r\n \"Ring End Time\": \"2023-07-17 12:05:34\",\r\n \"Actual Talk Time\": \"00:00:34\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:05:24\",\r\n \"Agent Ring End\": \"2023-07-17 12:05:27\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575719_6911800000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:36\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"44\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9831791608\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 12:06:36\",\r\n \"Agent Duration\": \"00:00:44\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689575794-541519-Czentrix_Helpdesk-2023_07_17_12_06_36-9831791608.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689575793_5415160000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd115\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:36\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:10\",\r\n \"Ring Start Time\": \"2023-07-17 12:06:34\",\r\n \"Ring End Time\": \"2023-07-17 12:06:44\",\r\n \"Actual Talk Time\": \"00:00:34\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:06:34\",\r\n \"Agent Ring End\": \"2023-07-17 12:06:36\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575789_6938900000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:36\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"0\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9873941819\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:07:41\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"abandon\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689575841_9431150000\",\r\n \"Call Remarks\": \"Missed Call(4478),CD\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.11.120-003a7f3a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575841_4331000000\",\r\n \"IVR_Duration\": \"00:00:17\",\r\n \"Abandon Session ID\": \"1689575841.9431150000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"36\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8416973096\",\r\n \"Queue Time\": \"25\",\r\n \"Date Time\": \"2023-07-17 12:07:59\",\r\n \"Agent Duration\": \"00:00:36\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689575855-541635-Czentrix_Helpdesk-2023_07_17_12_07_59-8416973096.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689575854_5416320000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd145\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:04:34\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:38\",\r\n \"Ring Start Time\": \"2023-07-17 12:07:57\",\r\n \"Ring End Time\": \"2023-07-17 12:08:35\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:07:35\",\r\n \"Agent Ring End\": \"2023-07-17 12:07:59\",\r\n \"Agent Ring Duration\": \"00:00:24\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689575850_6955600000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"42\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9015798584\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 12:10:44\",\r\n \"Agent Duration\": \"00:00:42\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689576042-541902-Czentrix_Helpdesk-2023_07_17_12_10_44-9015798584.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689576042_5418930000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd1b3\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:08:38\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:05\",\r\n \"Ring Start Time\": \"2023-07-17 12:10:43\",\r\n \"Ring End Time\": \"2023-07-17 12:10:48\",\r\n \"Actual Talk Time\": \"00:00:37\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:10:42\",\r\n \"Agent Ring End\": \"2023-07-17 12:10:44\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689576038_6912060000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:38\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"56\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"6386081780\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 12:13:03\",\r\n \"Agent Duration\": \"00:00:56\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689576181-542059-Czentrix_Helpdesk-2023_07_17_12_13_03-6386081780.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689576179_5420540000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd1fa\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:04:28\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 12:13:02\",\r\n \"Ring End Time\": \"2023-07-17 12:13:10\",\r\n \"Actual Talk Time\": \"00:00:48\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:13:01\",\r\n \"Agent Ring End\": \"2023-07-17 12:13:03\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689576175_6917210000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:49\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"38\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8558828008\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:14:10\",\r\n \"Agent Duration\": \"00:00:38\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689576248-542186-Czentrix_Helpdesk-2023_07_17_12_14_10-8558828008.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689576247_5421830000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:06\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd230\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:44\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:39\",\r\n \"Ring Start Time\": \"2023-07-17 12:14:09\",\r\n \"Ring End Time\": \"2023-07-17 12:14:48\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:14:08\",\r\n \"Agent Ring End\": \"2023-07-17 12:14:10\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689576243_6920040000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"15\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8558828008\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 12:15:04\",\r\n \"Agent Duration\": \"00:00:15\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689576299-542302-Czentrix_Helpdesk-2023_07_17_12_15_04-8558828008.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689576299_5422980000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd260\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:10\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:17\",\r\n \"Ring Start Time\": \"2023-07-17 12:15:02\",\r\n \"Ring End Time\": \"2023-07-17 12:15:19\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:14:59\",\r\n \"Agent Ring End\": \"2023-07-17 12:15:04\",\r\n \"Agent Ring Duration\": \"00:00:05\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689576295_6921780000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"40\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9836172777\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:18:58\",\r\n \"Agent Duration\": \"00:00:40\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689576536-542739-Czentrix_Helpdesk-2023_07_17_12_18_58-9836172777.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689576535_5427330000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:05\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd311\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:08\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:10\",\r\n \"Ring Start Time\": \"2023-07-17 12:18:56\",\r\n \"Ring End Time\": \"2023-07-17 12:19:06\",\r\n \"Actual Talk Time\": \"00:00:30\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:18:56\",\r\n \"Agent Ring End\": \"2023-07-17 12:18:58\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689576531_6929010000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:32\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"24\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9674979805\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 12:19:58\",\r\n \"Agent Duration\": \"00:00:24\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689576592-542839-Czentrix_Helpdesk-2023_07_17_12_19_58-9674979805.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689576592_5428360000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:05\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd33b\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:15\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:12\",\r\n \"Ring Start Time\": \"2023-07-17 12:19:58\",\r\n \"Ring End Time\": \"2023-07-17 12:20:10\",\r\n \"Actual Talk Time\": \"00:00:12\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:19:52\",\r\n \"Agent Ring End\": \"2023-07-17 12:19:58\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689576588_6930880000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:12\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"46\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7303261288\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 12:21:54\",\r\n \"Agent Duration\": \"00:00:46\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": 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Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:46\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:21:48\",\r\n \"Agent Ring End\": \"2023-07-17 12:21:54\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2787\",\r\n \"ReportUid\": \"1689576690_1362000000\",\r\n \"IVR_Duration\": \"00:00:17\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:46\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"36\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9999738425\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 12:22:20\",\r\n \"Agent Duration\": \"00:00:36\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689576737-543069-Czentrix_Helpdesk-2023_07_17_12_22_20-9999738425.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689576736_5430660000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd398\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:53\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:38\",\r\n \"Ring Start Time\": \"2023-07-17 12:22:18\",\r\n \"Ring End Time\": \"2023-07-17 12:22:56\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:22:17\",\r\n \"Agent Ring End\": \"2023-07-17 12:22:20\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689576732_6934740000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"348\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8828929006\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 12:26:52\",\r\n \"Agent Duration\": \"00:05:48\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689577009-543488-Czentrix_Helpdesk-2023_07_17_12_26_52-8828929006.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577008_5434790000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd43a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:56\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 12:26:50\",\r\n \"Ring End Time\": \"2023-07-17 12:26:58\",\r\n \"Actual Talk Time\": \"00:05:40\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:26:49\",\r\n \"Agent Ring End\": \"2023-07-17 12:26:52\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577004_6943550000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:05:42\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"38\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8527282629\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:26:56\",\r\n \"Agent Duration\": \"00:00:38\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689577014-543498-Czentrix_Helpdesk-2023_07_17_12_26_56-8527282629.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577013_5434950000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd440\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:47\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:09\",\r\n \"Ring Start Time\": \"2023-07-17 12:26:54\",\r\n \"Ring End Time\": \"2023-07-17 12:27:03\",\r\n \"Actual Talk Time\": \"00:00:29\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:26:54\",\r\n \"Agent Ring End\": \"2023-07-17 12:26:56\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577009_6943760000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:31\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"16\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9718081234\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 12:27:58\",\r\n \"Agent Duration\": \"00:00:16\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689577077-543566-Czentrix_Helpdesk-2023_07_17_12_27_58-9718081234.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577076_5435630000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd45a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:18\",\r\n \"Ring Start Time\": \"2023-07-17 12:27:56\",\r\n \"Ring End Time\": \"2023-07-17 12:28:14\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:27:57\",\r\n \"Agent Ring End\": \"2023-07-17 12:27:58\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577072_6946280000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"44\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8558828008\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:34:35\",\r\n \"Agent Duration\": \"00:00:44\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689577472-544262-Czentrix_Helpdesk-2023_07_17_12_34_35-8558828008.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577472_5442580000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd56f\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:06:21\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:46\",\r\n \"Ring Start Time\": \"2023-07-17 12:34:33\",\r\n \"Ring End Time\": \"2023-07-17 12:35:19\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:34:32\",\r\n \"Agent Ring End\": \"2023-07-17 12:34:35\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577468_6959530000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"472\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8828929006\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 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Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:12\",\r\n \"Ring Start Time\": \"2023-07-17 12:35:49\",\r\n \"Ring End Time\": \"2023-07-17 12:36:01\",\r\n \"Actual Talk Time\": \"00:07:40\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:35:47\",\r\n \"Agent Ring End\": \"2023-07-17 12:35:51\",\r\n \"Agent Ring Duration\": \"00:00:04\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577542_6961130000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:07:42\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"82\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8527009791\",\r\n \"Queue Time\": \"10\",\r\n \"Date Time\": \"2023-07-17 12:37:35\",\r\n \"Agent Duration\": \"00:01:22\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689577646-544486-Czentrix_Helpdesk-2023_07_17_12_37_35-8527009791.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577646_5444830000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd5c8\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:27:26\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:31\",\r\n \"Ring Start Time\": \"2023-07-17 12:37:33\",\r\n \"Ring End Time\": \"2023-07-17 12:38:04\",\r\n \"Actual Talk Time\": \"00:00:51\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:37:26\",\r\n \"Agent Ring End\": \"2023-07-17 12:37:35\",\r\n \"Agent Ring Duration\": \"00:00:09\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577641_6964280000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:53\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"24\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8527723135\",\r\n \"Queue Time\": \"8\",\r\n \"Date Time\": \"2023-07-17 12:39:54\",\r\n \"Agent Duration\": \"00:00:24\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689577787-544676-Czentrix_Helpdesk-2023_07_17_12_39_54-8527723135.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577786_5446730000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd618\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:17\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:25\",\r\n \"Ring Start Time\": \"2023-07-17 12:39:53\",\r\n \"Ring End Time\": \"2023-07-17 12:40:18\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:39:47\",\r\n \"Agent Ring End\": \"2023-07-17 12:39:54\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577782_6968950000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"187\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9910325587\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 12:41:09\",\r\n \"Agent Duration\": \"00:03:07\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689577864-544798-Czentrix_Helpdesk-2023_07_17_12_41_09-9910325587.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577864_5447950000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:11\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd648\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:12\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:10\",\r\n \"Ring Start Time\": \"2023-07-17 12:41:08\",\r\n \"Ring End Time\": \"2023-07-17 12:41:18\",\r\n \"Actual Talk Time\": \"00:02:57\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:41:04\",\r\n \"Agent Ring End\": \"2023-07-17 12:41:09\",\r\n \"Agent Ring Duration\": \"00:00:05\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577859_6970830000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:58\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"30\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9833451550\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:43:11\",\r\n \"Agent Duration\": \"00:00:30\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689577989-545016-Czentrix_Helpdesk-2023_07_17_12_43_11-9833451550.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689577988_5450110000\",\r\n \"Call Remarks\": \"F D(wrapup time exceed)\",\r\n \"Wrapup Time\": \"00:00:06\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd69d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:07:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"AutoWrapped\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:32\",\r\n \"Ring Start Time\": \"2023-07-17 12:43:09\",\r\n \"Ring End Time\": \"2023-07-17 12:43:41\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:43:09\",\r\n \"Agent Ring End\": \"2023-07-17 12:43:11\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689577984_6974530000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"6\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9833451550\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:43:47\",\r\n \"Agent Duration\": \"00:00:06\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578026-545068-Czentrix_Helpdesk-2023_07_17_12_43_47-9833451550.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578025_5450650000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd6b3\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:06\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 12:43:45\",\r\n \"Ring End Time\": \"2023-07-17 12:43:53\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:43:46\",\r\n \"Agent Ring End\": \"2023-07-17 12:43:47\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578021_6975380000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"30\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9833451550\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:44:30\",\r\n \"Agent Duration\": \"00:00:30\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578067-545145-Czentrix_Helpdesk-2023_07_17_12_44_30-9833451550.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578067_5451420000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd6d0\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:37\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:32\",\r\n \"Ring Start Time\": \"2023-07-17 12:44:28\",\r\n \"Ring End Time\": \"2023-07-17 12:45:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:44:27\",\r\n \"Agent Ring End\": \"2023-07-17 12:44:30\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578063_6976470000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"13\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9816604734\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:46:12\",\r\n \"Agent Duration\": \"00:00:13\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578170-545328-Czentrix_Helpdesk-2023_07_17_12_46_12-9816604734.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578169_5453230000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:01\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd719\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:12\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:14\",\r\n \"Ring Start Time\": \"2023-07-17 12:46:11\",\r\n \"Ring End Time\": \"2023-07-17 12:46:25\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:46:10\",\r\n \"Agent Ring End\": \"2023-07-17 12:46:12\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578165_6978960000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"16\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8219589736\",\r\n \"Queue Time\": \"8\",\r\n \"Date Time\": \"2023-07-17 12:46:38\",\r\n \"Agent Duration\": \"00:00:16\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578192-545394-Czentrix_Helpdesk-2023_07_17_12_46_38-8219589736.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578191_5453910000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd734\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:12\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 12:46:43\",\r\n \"Ring End Time\": \"2023-07-17 12:46:54\",\r\n \"Actual Talk Time\": \"00:00:05\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:46:32\",\r\n \"Agent Ring End\": \"2023-07-17 12:46:38\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578187_6979610000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"21\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8219589736\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:47:01\",\r\n \"Agent Duration\": \"00:00:21\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578218-545416-Czentrix_Helpdesk-2023_07_17_12_47_01-8219589736.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578218_5454130000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:02\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd73d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:12\",\r\n \"Ring Start Time\": \"2023-07-17 12:47:00\",\r\n \"Ring End Time\": \"2023-07-17 12:47:12\",\r\n \"Actual Talk Time\": \"00:00:09\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:46:58\",\r\n \"Agent Ring End\": \"2023-07-17 12:47:01\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578213_6980380000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:10\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"17\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7011874002\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:49:32\",\r\n \"Agent Duration\": \"00:00:17\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578370-545653-Czentrix_Helpdesk-2023_07_17_12_49_32-7011874002.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578369_5456480000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd799\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:08\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:04\",\r\n \"Ring Start Time\": \"2023-07-17 12:49:30\",\r\n \"Ring End Time\": \"2023-07-17 12:49:34\",\r\n \"Actual Talk Time\": \"00:00:13\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:49:30\",\r\n \"Agent Ring End\": \"2023-07-17 12:49:32\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578365_6984980000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:15\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"32\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7869344131\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:51:50\",\r\n \"Agent Duration\": \"00:00:32\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578507-545863-Czentrix_Helpdesk-2023_07_17_12_51_50-7869344131.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578507_5458590000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd7ef\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:01\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:35\",\r\n \"Ring Start Time\": \"2023-07-17 12:51:47\",\r\n \"Ring End Time\": \"2023-07-17 12:52:22\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:51:47\",\r\n \"Agent Ring End\": \"2023-07-17 12:51:50\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578503_6988490000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"113\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7717445425\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 12:52:29\",\r\n \"Agent Duration\": \"00:01:53\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578548-545925-Czentrix_Helpdesk-2023_07_17_12_52_29-7717445425.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578547_5459190000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd80a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:07\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 12:52:27\",\r\n \"Ring End Time\": \"2023-07-17 12:52:38\",\r\n \"Actual Talk Time\": \"00:01:42\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:52:28\",\r\n \"Agent Ring End\": \"2023-07-17 12:52:29\",\r\n \"Agent Ring Duration\": \"00:00:01\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578543_6989570000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:44\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"48\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7869344131\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 12:53:31\",\r\n \"Agent Duration\": \"00:00:48\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689578607-545997-Czentrix_Helpdesk-2023_07_17_12_53_31-7869344131.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578607_5459940000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd829\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:06:53\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:50\",\r\n \"Ring Start Time\": \"2023-07-17 12:53:29\",\r\n \"Ring End Time\": \"2023-07-17 12:54:19\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:53:27\",\r\n \"Agent Ring End\": \"2023-07-17 12:53:31\",\r\n \"Agent Ring Duration\": \"00:00:04\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578603_6990940000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"83\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7742999516\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:54:29\",\r\n \"Agent Duration\": \"00:01:23\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689578666-546083-Czentrix_Helpdesk-2023_07_17_12_54_29-7742999516.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578666_5460780000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd84d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:10\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 12:54:28\",\r\n \"Ring End Time\": \"2023-07-17 12:54:36\",\r\n \"Actual Talk Time\": \"00:01:15\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:54:26\",\r\n \"Agent Ring End\": \"2023-07-17 12:54:29\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578661_6992720000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:16\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"37\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7869344131\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:54:31\",\r\n \"Agent Duration\": \"00:00:37\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578669-546096-Czentrix_Helpdesk-2023_07_17_12_54_31-7869344131.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578668_5460910000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:01\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd853\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:09\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:14\",\r\n \"Ring Start Time\": \"2023-07-17 12:54:29\",\r\n \"Ring End Time\": \"2023-07-17 12:54:43\",\r\n \"Actual Talk Time\": \"00:00:23\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:54:29\",\r\n \"Agent Ring End\": \"2023-07-17 12:54:31\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578664_6992770000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:25\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"33\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9833451550\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 12:57:20\",\r\n \"Agent Duration\": \"00:00:33\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689578838-546342-Czentrix_Helpdesk-2023_07_17_12_57_20-9833451550.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689578837_5463380000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000dd8b4\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:11\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:06\",\r\n \"Ring Start Time\": \"2023-07-17 12:57:18\",\r\n \"Ring End Time\": \"2023-07-17 12:57:24\",\r\n \"Actual Talk Time\": \"00:00:27\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 12:57:18\",\r\n \"Agent Ring End\": \"2023-07-17 12:57:20\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689578833_6997590000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:29\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"55\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9820045154\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 13:29:13\",\r\n \"Agent Duration\": \"00:00:55\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689580747-548153-Czentrix_Helpdesk-2023_07_17_13_29_13-9820045154.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689580747_5481490000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddb8a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:53:32\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:56\",\r\n \"Ring Start Time\": \"2023-07-17 13:29:12\",\r\n \"Ring End Time\": \"2023-07-17 13:30:08\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 13:29:07\",\r\n \"Agent Ring End\": \"2023-07-17 13:29:13\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689580742_6942320000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9820045154\",\r\n \"Queue Time\": \"45\",\r\n \"Date Time\": \"2023-07-17 13:32:51\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"NotAttempted\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689580926_6945390000\",\r\n \"Call Remarks\": \"Agent Missed the CallMissed Call(4477),QT\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"Local/9820045154@czreversedial\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"QT\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"9820045154@czreversedial_preview_Agent\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689580926_6945390000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9820045154\",\r\n \"Queue Time\": \"0\",\r\n \"Date Time\": \"2023-07-17 13:32:56\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"switchoff\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"2000047241_4236000000\",\r\n \"Call Remarks\": \"Unknown-0\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"Failed\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"NO\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Non Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"0_0000000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"149\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9820045154\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 13:38:47\",\r\n \"Agent Duration\": \"00:02:29\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689581321-548652-Czentrix_Helpdesk-2023_07_17_13_38_47-9820045154.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689581320_5486480000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddc5a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:13\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:10\",\r\n \"Ring Start Time\": \"2023-07-17 13:38:45\",\r\n \"Ring End Time\": \"2023-07-17 13:38:55\",\r\n \"Actual Talk Time\": \"00:02:19\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 13:38:41\",\r\n \"Agent Ring End\": \"2023-07-17 13:38:47\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689581315_6951490000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:02:21\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"99\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7595894437\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 13:41:33\",\r\n \"Agent Duration\": \"00:01:39\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689581490-548873-Czentrix_Helpdesk-2023_07_17_13_41_33-7595894437.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689581490_5488680000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddcb8\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:02:37\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:06\",\r\n \"Ring Start Time\": \"2023-07-17 13:41:35\",\r\n \"Ring End Time\": \"2023-07-17 13:41:41\",\r\n \"Actual Talk Time\": \"00:01:33\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 13:41:30\",\r\n \"Agent Ring End\": \"2023-07-17 13:41:33\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689581485_6954930000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:31\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Dilwar\",\r\n \"Call Duration\": \"45\",\r\n \"Agent ID\": \"4475\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"917028074675\",\r\n \"Queue Time\": \"50\",\r\n \"Date Time\": \"2023-07-17 13:44:38\",\r\n \"Agent Duration\": \"00:00:45\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4475-1689581672-549116-Czentrix_Helpdesk-2023_07_17_13_44_38-917028074675.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689581672_5491130000\",\r\n \"Call Remarks\": \"Missed Call(4477)\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddd18\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:44\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:45\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 13:44:32\",\r\n \"Agent Ring End\": \"2023-07-17 13:44:38\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"958\",\r\n \"ReportUid\": \"1689581627_9010000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:45\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4475\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"27\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9810639276\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 13:46:32\",\r\n \"Agent Duration\": \"00:00:27\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689581786-549289-Czentrix_Helpdesk-2023_07_17_13_46_32-9810639276.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689581786_5492860000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddd5e\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:11\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:07\",\r\n \"Ring Start Time\": \"2023-07-17 13:46:29\",\r\n \"Ring End Time\": \"2023-07-17 13:46:36\",\r\n \"Actual Talk Time\": \"00:00:20\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 13:46:26\",\r\n \"Agent Ring End\": \"2023-07-17 13:46:32\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689581781_6959710000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:23\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"39\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8826205855\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 13:49:29\",\r\n \"Agent Duration\": \"00:00:39\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689581967-549529-Czentrix_Helpdesk-2023_07_17_13_49_29-8826205855.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689581966_5495260000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:11\",\r\n \"Channel\": \"SIP/172.16.99.44-000dddc4\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:46\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:37\",\r\n \"Ring Start Time\": \"2023-07-17 13:49:31\",\r\n \"Ring End Time\": \"2023-07-17 13:50:08\",\r\n \"Actual Talk Time\": \"00:00:02\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 13:49:27\",\r\n \"Agent Ring End\": \"2023-07-17 13:49:29\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689581962_6962390000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"15\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9999514354\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 13:50:27\",\r\n \"Agent Duration\": \"00:00:15\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689582025-549594-Czentrix_Helpdesk-2023_07_17_13_50_27-9999514354.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689582025_5495910000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddde0\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:08\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:18\",\r\n \"Ring Start Time\": \"2023-07-17 13:50:24\",\r\n \"Ring End Time\": \"2023-07-17 13:50:42\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 13:50:25\",\r\n \"Agent Ring End\": \"2023-07-17 13:50:27\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689582020_6963430000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"67\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7895778455\",\r\n \"Queue Time\": \"9\",\r\n \"Date Time\": \"2023-07-17 14:01:47\",\r\n \"Agent Duration\": \"00:01:07\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"transfer\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689582698-54336-Czentrix_Helpdesk-2023_07_17_14_01_47-7895778455.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"41559:Engineers\",\r\n \"Session ID\": \"1689582698_5433300000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.49-000ddf25\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:10:43\",\r\n \"Hold Time\": \"00:00:12\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"1\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:55\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:01:38\",\r\n \"Agent Ring End\": \"2023-07-17 14:01:47\",\r\n \"Agent Ring Duration\": \"00:00:09\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1484\",\r\n \"ReportUid\": \"1689582680_2373000000\",\r\n \"IVR_Duration\": \"00:00:18\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:07\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"218\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8558828008\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 14:02:26\",\r\n \"Agent Duration\": \"00:03:38\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689582742-54389-Czentrix_Helpdesk-2023_07_17_14_02_26-8558828008.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689582742_5438500000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddf3d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:01:47\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:05\",\r\n \"Ring Start Time\": \"2023-07-17 14:02:24\",\r\n \"Ring End Time\": \"2023-07-17 14:02:29\",\r\n \"Actual Talk Time\": \"00:03:33\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:02:22\",\r\n \"Agent Ring End\": \"2023-07-17 14:02:26\",\r\n \"Agent Ring Duration\": \"00:00:04\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689582737_6978790000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:03:35\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"3\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"759589443\",\r\n \"Queue Time\": \"9\",\r\n \"Date Time\": \"2023-07-17 14:05:55\",\r\n \"Agent Duration\": \"00:00:03\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"switchoff\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689582947-54588-Czentrix_Helpdesk-2023_07_17_14_05_55-759589443.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689582946_5458500000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddf9c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:32\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"NO\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"2023-07-17 14:05:58\",\r\n \"Ring End Time\": \"2023-07-17 14:05:58\",\r\n \"Actual Talk Time\": \"00:00:03\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Non Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:05:47\",\r\n \"Agent Ring End\": \"2023-07-17 14:05:55\",\r\n \"Agent Ring Duration\": \"00:00:08\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689582942_6982540000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"2\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"759589443\",\r\n \"Queue Time\": \"10\",\r\n \"Date Time\": \"2023-07-17 14:08:51\",\r\n \"Agent Duration\": \"00:00:02\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"switchoff\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689583122-54802-Czentrix_Helpdesk-2023_07_17_14_08_51-759589443.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689583121_5479500000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:12\",\r\n \"Channel\": \"SIP/172.16.99.44-000ddffa\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:15\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"NO\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"2023-07-17 14:08:53\",\r\n \"Ring End Time\": \"2023-07-17 14:08:53\",\r\n \"Actual Talk Time\": \"00:00:02\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Non Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:08:42\",\r\n \"Agent Ring End\": \"2023-07-17 14:08:51\",\r\n \"Agent Ring Duration\": \"00:00:09\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689583116_6986430000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"702\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7595894437\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 14:09:17\",\r\n \"Agent Duration\": \"00:11:42\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689583152-54838-Czentrix_Helpdesk-2023_07_17_14_09_17-7595894437.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689583151_5483500000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000de00b\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:12\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:05\",\r\n \"Ring Start Time\": \"2023-07-17 14:09:18\",\r\n \"Ring End Time\": \"2023-07-17 14:09:23\",\r\n \"Actual Talk Time\": \"00:11:37\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:09:12\",\r\n \"Agent Ring End\": \"2023-07-17 14:09:17\",\r\n \"Agent Ring Duration\": \"00:00:05\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689583146_6987110000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:11:36\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"38\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919644420099\",\r\n \"Queue Time\": \"14\",\r\n \"Date Time\": \"2023-07-17 14:24:38\",\r\n \"Agent Duration\": \"00:00:38\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689584064-541777-Czentrix_Helpdesk-2023_07_17_14_24_38-919644420099.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584064_5417740000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000de19b\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:18:33\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:38\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:24:24\",\r\n \"Agent Ring End\": \"2023-07-17 14:24:38\",\r\n \"Agent Ring Duration\": \"00:00:14\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2339\",\r\n \"ReportUid\": \"1689584063_1798000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:38\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"45\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9957557548\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 14:29:54\",\r\n \"Agent Duration\": \"00:00:45\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689584392-542149-Czentrix_Helpdesk-2023_07_17_14_29_54-9957557548.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584391_5421460000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:04\",\r\n \"Channel\": \"SIP/172.16.99.44-000de23d\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:42\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 14:29:52\",\r\n \"Ring End Time\": \"2023-07-17 14:30:00\",\r\n \"Actual Talk Time\": \"00:00:37\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:29:52\",\r\n \"Agent Ring End\": \"2023-07-17 14:29:54\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689584386_6916640000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:39\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"61\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9644420099\",\r\n \"Queue Time\": \"2\",\r\n \"Date Time\": \"2023-07-17 14:33:27\",\r\n \"Agent Duration\": \"00:01:01\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689584605-542368-Czentrix_Helpdesk-2023_07_17_14_33_27-9644420099.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584605_5423650000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000de29b\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:01\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:11\",\r\n \"Ring Start Time\": \"2023-07-17 14:33:25\",\r\n \"Ring End Time\": \"2023-07-17 14:33:36\",\r\n \"Actual Talk Time\": \"00:00:50\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:33:25\",\r\n \"Agent Ring End\": \"2023-07-17 14:33:27\",\r\n \"Agent Ring Duration\": \"00:00:02\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689584600_6922010000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:52\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"97\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n 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Time\": \"00:12:53\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 14:33:49\",\r\n \"Ring End Time\": \"2023-07-17 14:33:57\",\r\n \"Actual Talk Time\": \"00:01:29\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:33:42\",\r\n \"Agent Ring End\": \"2023-07-17 14:33:52\",\r\n \"Agent Ring Duration\": \"00:00:10\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689584616_6922530000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:32\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"46\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9644420099\",\r\n \"Queue Time\": \"3\",\r\n \"Date Time\": \"2023-07-17 14:33:54\",\r\n \"Agent Duration\": \"00:00:46\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689584631-542404-Czentrix_Helpdesk-2023_07_17_14_33_54-9644420099.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584631_5423980000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000de2a9\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:03:11\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:48\",\r\n \"Ring Start Time\": \"2023-07-17 14:33:52\",\r\n \"Ring End Time\": \"2023-07-17 14:34:40\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:33:51\",\r\n \"Agent Ring End\": \"2023-07-17 14:33:54\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689584626_6922850000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"0\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"918689937618\",\r\n \"Queue Time\": \"17\",\r\n \"Date Time\": \"2023-07-17 14:34:23\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"abandon\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584646_6923630000\",\r\n \"Call Remarks\": \"Missed Call(4478),CD\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.11.116-001c1515\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689584650_2133000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"1689584646.6923630000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"195\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"918689937618\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 14:34:59\",\r\n \"Agent Duration\": \"00:03:15\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689584692-542509-Czentrix_Helpdesk-2023_07_17_14_34_59-918689937618.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584692_5425060000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:05\",\r\n \"Channel\": \"SIP/172.16.99.44-000de2d5\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:08:28\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:03:15\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:34:52\",\r\n \"Agent Ring End\": \"2023-07-17 14:34:59\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2667\",\r\n \"ReportUid\": \"1689584691_2155000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:03:15\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"106\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"8828929006\",\r\n \"Queue Time\": \"12\",\r\n \"Date Time\": \"2023-07-17 14:35:47\",\r\n \"Agent Duration\": \"00:01:46\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689584735-542583-Czentrix_Helpdesk-2023_07_17_14_35_47-8828929006.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584735_5425790000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000de2f5\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:18\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:09\",\r\n \"Ring Start Time\": \"2023-07-17 14:35:44\",\r\n \"Ring End Time\": \"2023-07-17 14:35:53\",\r\n \"Actual Talk Time\": \"00:01:37\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:35:35\",\r\n \"Agent Ring End\": \"2023-07-17 14:35:47\",\r\n \"Agent Ring Duration\": \"00:00:12\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689584730_6925970000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:40\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"1080\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9773673344\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 14:38:01\",\r\n \"Agent Duration\": \"00:18:00\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689584876-542749-Czentrix_Helpdesk-2023_07_17_14_38_01-9773673344.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689584875_5427450000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000de33e\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:13\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:08\",\r\n \"Ring Start Time\": \"2023-07-17 14:37:59\",\r\n \"Ring End Time\": \"2023-07-17 14:38:07\",\r\n \"Actual Talk Time\": \"00:17:52\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:37:56\",\r\n \"Agent Ring End\": \"2023-07-17 14:38:01\",\r\n \"Agent Ring Duration\": \"00:00:05\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689584870_6929530000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:17:54\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"47\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9644420099\",\r\n \"Queue Time\": \"15\",\r\n \"Date Time\": \"2023-07-17 14:42:04\",\r\n \"Agent Duration\": \"00:00:47\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"busy\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689585110-543068-Czentrix_Helpdesk-2023_07_17_14_42_04-9644420099.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689585109_5430650000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:04\",\r\n \"Channel\": \"SIP/172.16.99.44-000de3c4\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:19\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:49\",\r\n \"Ring Start Time\": \"2023-07-17 14:42:02\",\r\n \"Ring End Time\": \"2023-07-17 14:42:51\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:41:50\",\r\n \"Agent Ring End\": \"2023-07-17 14:42:04\",\r\n \"Agent Ring Duration\": \"00:00:14\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689585104_6936550000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"NO\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"\",\r\n \"Call Duration\": \"0\",\r\n \"Agent ID\": \"0\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"917011874002\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 14:51:11\",\r\n \"Agent Duration\": \"00:00:00\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"abandon\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"\",\r\n \"Monitor File Name\": \"\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"\",\r\n \"Cust Category\": \"\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689585666_6953760000\",\r\n \"Call Remarks\": \"Missed Call(4478),CD\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.11.116-001c1987\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring End\": \"0000-00-00 00:00:00\",\r\n \"Agent Ring Duration\": \"00:00:00\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689585670_2833000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"1689585666.6953760000\",\r\n \"Customer Duration\": \"00:00:00\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"0\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"\"\r\n },\r\n {\r\n \"Agent Name\": \"Abhishek Kumar\",\r\n \"Call Duration\": \"15\",\r\n \"Agent ID\": \"4479\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9205988186\",\r\n \"Queue Time\": \"6\",\r\n \"Date Time\": \"2023-07-17 14:51:12\",\r\n \"Agent Duration\": \"00:00:15\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4479-1689585666-543895-Czentrix_Helpdesk-2023_07_17_14_51_12-9205988186.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689585666_5438920000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:04\",\r\n \"Channel\": \"SIP/10.20.2.50-000de519\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"01204395246\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:13:36\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:15\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:51:06\",\r\n \"Agent Ring End\": \"2023-07-17 14:51:12\",\r\n \"Agent Ring Duration\": \"00:00:06\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"10.20.2.50\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2788\",\r\n \"ReportUid\": \"1689585665_4472800000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:15\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4479\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"53\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9205988186\",\r\n \"Queue Time\": \"19\",\r\n \"Date Time\": \"2023-07-17 14:51:53\",\r\n \"Agent Duration\": \"00:00:53\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689585694-543944-Czentrix_Helpdesk-2023_07_17_14_51_53-9205988186.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689585694_5439410000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/10.20.2.50-000de52b\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"01204395246\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:13:34\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:53\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:51:34\",\r\n \"Agent Ring End\": \"2023-07-17 14:51:53\",\r\n \"Agent Ring Duration\": \"00:00:19\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"10.20.2.50\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2788\",\r\n \"ReportUid\": \"1689585693_4473700000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:53\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Mukesh\",\r\n \"Call Duration\": \"500\",\r\n \"Agent ID\": \"4477\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919644420099\",\r\n \"Queue Time\": \"12\",\r\n \"Date Time\": \"2023-07-17 14:55:50\",\r\n \"Agent Duration\": \"00:08:20\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4477-1689585938-544283-Czentrix_Helpdesk-2023_07_17_14_55_50-919644420099.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689585938_5442790000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000de5b9\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:12:55\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:08:20\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:55:38\",\r\n \"Agent Ring End\": \"2023-07-17 14:55:50\",\r\n \"Agent Ring Duration\": \"00:00:12\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2339\",\r\n \"ReportUid\": \"1689585937_3024000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:08:20\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4477\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"sahil\",\r\n \"Call Duration\": \"702\",\r\n \"Agent ID\": \"22923\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9773673344\",\r\n \"Queue Time\": \"5\",\r\n \"Date Time\": \"2023-07-17 14:56:09\",\r\n \"Agent Duration\": \"00:11:42\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"YES\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-22923-1689585966-544342-Czentrix_Helpdesk-2023_07_17_14_56_09-9773673344.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689585965_5443320000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000de5cf\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:08\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:04\",\r\n \"Ring Start Time\": \"2023-07-17 14:56:06\",\r\n \"Ring End Time\": \"2023-07-17 14:56:10\",\r\n \"Actual Talk Time\": \"00:11:38\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 14:56:06\",\r\n \"Agent Ring End\": \"2023-07-17 14:56:09\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689585960_6961740000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:11:41\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"22923\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"78\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Manual_Dial\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9015798584\",\r\n \"Queue Time\": \"4\",\r\n \"Date Time\": \"2023-07-17 15:04:24\",\r\n \"Agent Duration\": \"00:01:18\",\r\n \"Call Type\": \"PREVIEW\",\r\n \"Orientation Type\": \"OUTBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689586461-544972-Czentrix_Helpdesk-2023_07_17_15_04_24-9015798584.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689586460_5449680000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:09\",\r\n \"Channel\": \"SIP/172.16.99.44-000de6d3\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:11:38\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"0\",\r\n \"Total Phone Attempt\": \"0\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:21\",\r\n \"Ring Start Time\": \"2023-07-17 15:04:22\",\r\n \"Ring End Time\": \"2023-07-17 15:04:43\",\r\n \"Actual Talk Time\": \"00:00:57\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"62012569\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 15:04:21\",\r\n \"Agent Ring End\": \"2023-07-17 15:04:24\",\r\n \"Agent Ring Duration\": \"00:00:03\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"\",\r\n \"LocationId\": \"9\",\r\n \"LocationName\": \"BangaloreNew\",\r\n \"Lead Id\": \"0\",\r\n \"ReportUid\": \"1689586455_6973590000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:59\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"39\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"9957557548\",\r\n \"Queue Time\": \"25\",\r\n \"Date Time\": \"2023-07-17 15:21:13\",\r\n \"Agent Duration\": \"00:00:39\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4478-1689587448-546109-Czentrix_Helpdesk-2023_07_17_15_21_13-9957557548.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689587448_5461060000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:02\",\r\n \"Channel\": \"SIP/172.16.99.49-000de8a1\",\r\n \"Next Call Time\": \"0000-00-00 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\"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2126\",\r\n \"ReportUid\": \"1689587429_4731000000\",\r\n \"IVR_Duration\": \"00:00:18\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:39\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4478\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"14.98.66.46\"\r\n },\r\n {\r\n \"Agent Name\": \"Balvir Singh\",\r\n \"Call Duration\": \"72\",\r\n \"Agent ID\": \"4478\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919210791855\",\r\n \"Queue Time\": \"17\",\r\n \"Date Time\": \"2023-07-17 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\"{{end_time}}\"\r\n}","options":{"raw":{"language":"json"}}},"url":"https://czapi.c-zentrix.com/CZ_API/reports"},"_postman_previewlanguage":null,"header":null,"cookie":[],"responseTime":null,"body":"[\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"59\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"7742999516\",\r\n \"Queue Time\": \"8\",\r\n \"Date Time\": \"2023-07-17 02:27:23\",\r\n \"Agent Duration\": \"00:00:59\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689541035-545162-Czentrix_Helpdesk-2023_07_17_02_27_23-7742999516.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689541035_5451580000\",\r\n \"Call Remarks\": \"F D(wrapup time exceed)\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.49-000db64a\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"168890519\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"ivrs->01204056317->Helpdesk\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"AutoWrapped\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:59\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 02:27:15\",\r\n \"Agent Ring End\": \"2023-07-17 02:27:23\",\r\n \"Agent Ring Duration\": \"00:00:08\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.120\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1754\",\r\n \"ReportUid\": \"1689541017_8630000000\",\r\n \"IVR_Duration\": \"00:00:18\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:59\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n },\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"92\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"917869344131\",\r\n \"Queue Time\": \"7\",\r\n \"Date Time\": \"2023-07-17 02:37:47\",\r\n \"Agent Duration\": \"00:01:32\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"transfer\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689541660-545167-Czentrix_Helpdesk-2023_07_17_02_37_47-917869344131.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"460739:Engineers\",\r\n \"Session ID\": \"1689541660_5451640000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:00\",\r\n \"Channel\": \"SIP/172.16.99.44-000db64c\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"A\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:01:32\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 02:37:40\",\r\n \"Agent Ring End\": \"2023-07-17 02:37:47\",\r\n \"Agent Ring Duration\": \"00:00:07\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2567\",\r\n \"ReportUid\": \"1689541659_4491000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:01:32\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n },\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"300\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919805444663\",\r\n \"Queue Time\": \"13\",\r\n \"Date Time\": \"2023-07-17 04:02:12\",\r\n \"Agent Duration\": \"00:05:00\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689546719-545195-Czentrix_Helpdesk-2023_07_17_04_02_12-919805444663.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689546719_5451920000\",\r\n \"Call Remarks\": \"F D(wrapup time exceed)\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000db656\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"AutoWrapped\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:05:00\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 04:01:59\",\r\n \"Agent Ring End\": \"2023-07-17 04:02:12\",\r\n \"Agent Ring Duration\": \"00:00:13\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"1106\",\r\n \"ReportUid\": \"1689546718_7000000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:05:00\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n },\r\n {\r\n \"Agent Name\": \"Lokender\",\r\n \"Call Duration\": \"20\",\r\n \"Agent ID\": \"4474\",\r\n \"Agent Identity\": \"\",\r\n \"Campaign Name\": \"Czentrix_Helpdesk\",\r\n \"List Name\": \"Czentrix_Helpdesk_INBOUND\",\r\n \"Customer Name\": \"\",\r\n \"Customer Ph No\": \"919178693441\",\r\n \"Queue Time\": \"27\",\r\n \"Date Time\": \"2023-07-17 06:30:13\",\r\n \"Agent Duration\": \"00:00:20\",\r\n \"Call Type\": \"PROGRESSIVE\",\r\n \"Orientation Type\": \"INBOUND\",\r\n \"Call Status\": \"answered\",\r\n \"Redial Flag\": \"NO\",\r\n \"Monitor File Path\": \"/var/spool/asterisk/monitor_0/Czentrix_Helpdesk/2023_07_17/\",\r\n \"Monitor File Name\": \"agent-4474-1689555586-545201-Czentrix_Helpdesk-2023_07_17_06_30_13-919178693441.mp3\",\r\n \"Custom Monitor File Name\": \"\",\r\n \"Cust Disposition\": \"None\",\r\n \"Cust Category\": \"Not Assigned\",\r\n \"Transferred From\": \"\",\r\n \"Transferred To\": \"\",\r\n \"Session ID\": \"1689555586_5451970000\",\r\n \"Call Remarks\": \"\",\r\n \"Wrapup Time\": \"00:00:15\",\r\n \"Channel\": \"SIP/172.16.99.44-000db658\",\r\n \"Next Call Time\": \"0000-00-00 00:00:00\",\r\n \"Skills\": \"\",\r\n \"DID Number\": \"62012569\",\r\n \"Phone Type\": \"Phone1\",\r\n \"Wait Time\": \"00:00:00\",\r\n \"Hold Time\": \"00:00:00\",\r\n \"IVRS Path\": \"\",\r\n \"Disconnected By\": \"C\",\r\n \"Hold Num Times\": \"0\",\r\n \"Wrapped By\": \"Agent\",\r\n \"Ringing\": \"YES\",\r\n \"Total Attempt\": \"1\",\r\n \"Total Phone Attempt\": \"1\",\r\n \"Dialer Action\": \"\",\r\n \"Ring Duration\": \"00:00:00\",\r\n \"Ring Start Time\": \"0000-00-00 00:00:00\",\r\n \"Ring End Time\": \"0000-00-00 00:00:00\",\r\n \"Actual Talk Time\": \"00:00:20\",\r\n \"Unique ID\": \"\",\r\n \"Final Call Status\": \"Right Party Contacts\",\r\n \"Caller Id\": \"0\",\r\n \"Failure Reason\": \"0\",\r\n \"Agent Ring Start\": \"2023-07-17 06:29:46\",\r\n \"Agent Ring End\": \"2023-07-17 06:30:13\",\r\n \"Agent Ring Duration\": \"00:00:27\",\r\n \"Customer Sentiment\": \"\",\r\n \"Cust Field1\": \"\",\r\n \"Cust Field2\": \"\",\r\n \"Cust Field3\": \"\",\r\n \"Cust Field4\": \"\",\r\n \"Provider Name\": \"172.16.11.116\",\r\n \"LocationId\": \"0\",\r\n \"LocationName\": \"\",\r\n \"Lead Id\": \"2786\",\r\n \"ReportUid\": \"1689555585_9000000000\",\r\n \"IVR_Duration\": \"00:00:00\",\r\n \"Abandon Session ID\": \"0.0000000000\",\r\n \"Customer Duration\": \"00:00:20\",\r\n \"Customer Answered\": \"YES\",\r\n \"Agent Ext\": \"4474\",\r\n \"Call Category\": \"\",\r\n \"Language\": \"\",\r\n \"Team Name\": \"\",\r\n \"Park Start Time\": \"0000-00-00 00:00:00\",\r\n \"Park End Time\": \"0000-00-00 00:00:00\",\r\n \"S2C Number\": \"\",\r\n \"Origin IP\": \"117.97.231.75\"\r\n }\r\n]"}],"_postman_id":"050f9c15-809e-4e98-8161-3487618ef0a1"}],"id":"263fa832-6da1-4df0-b275-6886f464e44d","description":"

Purpose:

This API is used for fetching reports.

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Parameter Name	Default / Mandatory / Optional	Value
URL*	Mandatory	Replace {{subdomain}} with the region of your account {{subdomain}} of India cluster is https://czapi.c-zentrix.com
Content-Type*	Mandatory	In responses, a Content-Type header provides the client with the actual content type of the returned content.
Authorization header*	Mandatory	Authorization header is authorized the user for this API. By the help of Token Generate API you will get the TOKEN in response and use this token for Campaign info API. Use APIKEY in authorization header.
Campaign Name*	Mandatory	select the name of the campaign, make sure camp_name should be the same that already exists and is activated.
Report Name*	Mandatory	report name for which you need the data
Start Date	Optional	YYYY-MM-DD
End Date	Optional	YYYY-MM-DD
Start Time	Optional	YYYY-MM-DD
End Time	Optional	YYYY-MM-DD

URL :- {{sub_domain}}/CZ_API/reports

Content-Type:- application/json

Authorization header :- x-access-token, apikey

camp_name :- Active Campaign Name

report_name:- detail_call_report

start_date: - start_date

end_date:- end_date

starttime:- starttime

endtime:-endtime

\n","_postman_id":"263fa832-6da1-4df0-b275-6886f464e44d"},{"name":"Errors","item":[{"name":"401 Unauthorized","item":[],"id":"ff6bcee8-4325-4cdf-987c-70b43b2487b2","description":"

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HTTP standard specifies \"unauthorized\", semantically this response means \"unauthenticated\". That is, the client must authenticate itself to get the requested response.
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{\n    \"response\": {\n        \"transaction_id\": \"{{string}}\",\n        \"status\": \"FAILURE\",\n        \"Message\": \"{{string}}\"\n    }\n}\n\n

","_postman_id":"ff6bcee8-4325-4cdf-987c-70b43b2487b2"},{"name":"403 Forbidden","item":[],"id":"4be94c22-760c-439d-86d0-44bec600229b","description":"

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The client does not have access rights to the content; that is, it is unauthorized, so the server is refusing to give the requested resource. Unlike 401 Unauthorized, the client's identity is known to the server.
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{\n\"message\":\"{{string}}\"\n}\n\n

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When the request limit is completely exhausted or finished, the status code returned by the server can vary depending on the implementation. However, the most commonly used status code in such cases is \"403 Forbidden\".
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{\n\"error\":\"{{string}}\"\n}\n\n

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If you are encountering an error message that says \"The service_id is forbidden,\" it typically means that you are trying to access or use a service or resource for which you do not have the necessary permissions or authorization. This error is common in the context of web services, APIs, or applications that require authentication and authorization.
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Additionally, it is advised to check the host name parameter in the header is valid or not, especially if you are dealing with web services or APIs. The host name parameter in the header typically specifies the target server or domain that your request is being sent to. If this parameter is incorrect or points to an unauthorized or non-existent server, it can lead to authentication and access issues.
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{\n\"message\":\"{{string}}\"\n}\n\n

","_postman_id":"4be94c22-760c-439d-86d0-44bec600229b"},{"name":"404 Not Found","item":[],"id":"c7e133f0-dff1-4299-92d5-a663ac6e7282","description":"

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The server can not find the requested resource. In the browser, this means the URL is not recognized. In an API, this can also mean that the endpoint is valid but the resource itself does not exist. Servers may also send this response instead of 403 Forbidden to hide the existence of a resource from an unauthorized client
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{\n\"error_msg\":\"{{string}}\"\n}\n\n

","_postman_id":"c7e133f0-dff1-4299-92d5-a663ac6e7282"},{"name":"429 Too Many Requests","item":[],"id":"0a7635b6-e4c0-48db-b705-5e4a5c4ccd84","description":"

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The user has sent too many requests in a given amount of time (\"rate limiting\").
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{\n\"error_msg\":\"{{string}}\"\n}\n\n

","_postman_id":"0a7635b6-e4c0-48db-b705-5e4a5c4ccd84"},{"name":"500 Internal Server Error","item":[],"id":"97c247c2-ff8e-4a4f-a915-b15d0e5c5e2b","description":"

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The server has encountered a situation it does not know how to handle.
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status code: 500\nresponse: null\n\n

","_postman_id":"97c247c2-ff8e-4a4f-a915-b15d0e5c5e2b"},{"name":"502 Bad Gateway","item":[],"id":"1309a3f0-7cc0-416f-8271-7a61cbed76f5","description":"

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This error response means that the server, while working as a gateway to get a response needed to handle the request, got an invalid response.
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{\n\"error_msg\":\"string\"\n}\n\n

","_postman_id":"1309a3f0-7cc0-416f-8271-7a61cbed76f5"},{"name":"503 Service Unavailable","item":[],"id":"faf03619-adb0-4638-9494-920efc208d29","description":"

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The server is not ready to handle the request. Common causes are a server that is down for maintenance or that is overloaded. Note that together with this response, a user-friendly page explaining the problem should be sent.
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{\n\"error_msg\":\"string\"\n}\n\n

","_postman_id":"faf03619-adb0-4638-9494-920efc208d29"},{"name":"504 Gateway Timeout","item":[],"id":"c1a4b2a1-77ec-43ae-a86d-8e62088c0379","description":"

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This error response is given when the server is acting as a gateway and cannot get a response in time.
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{\n\"error_msg\":\"string\"\n}\n\n

","_postman_id":"c1a4b2a1-77ec-43ae-a86d-8e62088c0379"}],"id":"33a5ef83-2e99-4773-a4ac-196f56f14658","_postman_id":"33a5ef83-2e99-4773-a4ac-196f56f14658","description":""}]}